At a Glance
- Tasks: Support operational delivery and ensure compliance across various service streams.
- Company: Join a dynamic team focused on quality control and service improvement.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be a key link in ensuring compliance and making a real impact on service delivery.
- Qualifications: Detail-oriented with familiarity in IT systems; facilities management experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Certificate Co-ordinator to support operational delivery across contract, reporting to the Compliance & Certification Team Leader and/or Service Delivery Manager. The role focuses on providing and reviewing supporting documentation to ensure technical accuracy and consistent quality control across all delivery streams, including Reactive, PPM and Remedial works. The successful candidate will be an organised and detail-focused individual who can act as a key link between compliance teams and field service delivery, maintaining robust records, monitoring compliance, and producing clear management information to support performance measurement and service improvement.
Responsibilities
- Monitor compliance documentation, record compliance levels and identify gaps.
- Review supporting documentation to ensure technical accuracy and quality control across all delivery streams.
- Identify essential remedial actions required to retain compliant status across equipment, activities and the estate.
- Track and assign remedial activities, ensuring progress is monitored and recorded.
- Ensure all work order tasks have relevant paperwork uploaded within agreed SLAs.
- Liaise between compliance analysts/teams and field engineering service delivery teams.
- Maintain comprehensive records of all activities and communications for each request.
- Produce periodic and ad-hoc reports, including management information for performance and service improvement.
Qualifications & Skills
- Familiarity with IT systems (specific training will be provided); experience with CAFM systems is advantageous.
- Working knowledge of Microsoft Office applications, including Outlook, Excel and Word.
- Ability to work effectively as part of a team or independently, using initiative and attention to detail.
- Background in Facilities Management is preferable but not essential.
- Excellent time-keeping and a proactive, professional approach to work.
Disability Confident
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
Certificate Co-ordinator employer: ISS
As a Certificate Co-ordinator with us, you will thrive in a supportive and inclusive work environment that prioritises employee growth and development. Our commitment to quality and compliance ensures that you will play a vital role in enhancing service delivery while enjoying comprehensive training and opportunities for career advancement. Located in a dynamic setting, we foster a culture of collaboration and innovation, making us an excellent employer for those seeking meaningful and rewarding employment.
