Regional Operations Supervisor in Cardiff

We are looking for a hands-on technical leader who will plan, assign and direct work activities while maintaining high quality and safety standards. The role will also involve resolving operational issues, managing work priorities and supporting the Facility Manager to ensure efficient utilisation of resources.

Key Responsibilities

• Perform supervisory functions within a facilities maintenance and utility plant operations environment
• Review and evaluate team performance, ensuring quality standards are consistently met
• Take corrective action to resolve operational or performance issues
• Plan, assign and manage work tickets and preventative maintenance work orders
• Ensure preventative maintenance and work orders are completed to schedule each month
• Maintain and manage Operations & Maintenance documentation, ensuring it is accurate and readily accessible
• Review, edit and maintain SOPS, MOPS and EOPS relevant to site operations
• Coordinate with contractors and vendors to ensure maintenance and project work is completed safely and effectively

Professional and Personal Competencies/Qualifications

• Practitioner-level experience within Technical Services in a building services environment
• Experience within integrated facilities management, preferably in Financial Services, Manufacturing, Industry or Healthcare
• Vocational education in Electrical or Mechanical Engineering or equivalent (country-specific qualifications to be included)
• In-country Chartered, Registered or Licensed Engineer status (country-specific licences to be included)
• Strong knowledge of work order control procedures and Computerised Maintenance Management Systems
• Experience managing subcontractors and vendor contracts
• Experience managing key performance indicators and supporting capacity planning and reporting
• Ability to use hand tools, test equipment and apply maintenance shop best practices

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.