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- Tasks: Manage client requests and work orders while providing top-notch administrative support.
- Company: Join ISS, a leader in customer service and facilities management.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with diverse stakeholders and exciting challenges.
- Why this job: Be part of a dynamic team that values collaboration and flexibility.
- Qualifications: Strong communication skills and proficiency in Excel and Word are a must.
The predicted salary is between 25000 - 30000 £ per year.
ISS is seeking a skilled individual for a customer service and helpdesk role based in Coleshill Heath, United Kingdom. The successful candidate will be responsible for processing client requests, managing work orders, and providing administrative support.
Strong communication skills, IT literacy in Excel and Word, and attention to detail are essential. The role demands a flexible, collaborative approach to support multiple stakeholders in a fast-paced environment.
CAFM & Helpdesk Service Coordinator employer: ISS
Contact Detail:
ISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAFM & Helpdesk Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and helpdesk roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed client requests or work orders in the past. This will demonstrate your attention to detail and IT literacy, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CAFM & Helpdesk Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like IT literacy in Excel and Word. We want to see how your background fits the CAFM & Helpdesk Service Coordinator role!
Craft a Compelling Cover Letter: Use your cover letter to showcase your communication skills and attention to detail. Tell us why you're excited about the role and how you can support multiple stakeholders in a fast-paced environment.
Showcase Your Flexibility: In your application, mention any experiences where you've had to adapt quickly or work collaboratively. We value a flexible approach, so let us know how you thrive in dynamic situations!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at ISS
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a CAFM & Helpdesk Service Coordinator. Brush up on how to process client requests and manage work orders. Being able to discuss your previous experience in these areas will show that you’re ready for the role.
✨Show Off Your Communication Skills
Since strong communication is essential, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Think about times when you resolved issues or provided excellent customer service – these stories will help you stand out.
✨Excel and Word Mastery
As IT literacy is crucial, make sure you can confidently discuss your skills in Excel and Word. Consider preparing a few examples of how you’ve used these tools in previous roles, whether it’s managing data in Excel or creating reports in Word.
✨Flexibility is Key
This role requires a flexible and collaborative approach, so be ready to discuss how you adapt to changing priorities. Share experiences where you successfully supported multiple stakeholders or managed competing demands in a fast-paced environment.