At a Glance
- Tasks: Support frontline teams and ensure top-notch service delivery across KAN accounts.
- Company: Join ISS, a leading workplace and facility management company with a people-first approach.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal growth.
- Other info: Diverse and inclusive workplace with a focus on professional development.
- Why this job: Make a real impact by building strong relationships and delivering customer-focused solutions.
- Qualifications: Experience in management, excellent communication skills, and a proactive attitude.
The predicted salary is between 26000 - 32000 £ per year.
Job Description We are looking for a proactive and customer-focused individual who can support frontline teams, maintain service standards, ensure compliance with contractual requirements, and build strong relationships with customers, colleagues and internal stakeholders.
Key Responsibilities Support account management teams to deliver best-in-class service and performance across KAN accounts.
Work collaboratively with the OSC job management team to ensure delivery meets contractual SLA and KPI requirements.
Support and guide Placemakers to achieve contract-specific service levels.
Conduct planned visits with each Placemaker, ensuring every individual is visited at least every six weeks.
Assist the Sector Manager with recruitment and vetting activities, ensuring compliance requirements are met and vacancies are filled within 48 hours.
Ensure Placemakers follow company procedures, systems, client security policies and required working practices.
Manage consumable stock levels, maintain tidy store rooms and complete site audits in line with agreed frequencies.
Oversee employee training, time and attendance compliance, payroll completion, holiday and absence cover, and promote high levels of team morale and motivation.
Professional and Personal Competencies/Qualifications Experience in a comparable management role.
Ability to communicate effectively with and support front-line colleagues.
Ability to manage client expectations and deliver customer-focused solutions.
Excellent communication and problem-solving skills.
Strong customer service skills with the ability to work with remote business groups.
Flexible, adaptable and proactive approach.
Ability to manage multiple priorities and projects effectively.
Able to build and maintain professional relationships with internal stakeholders.
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Sector supervisor in Bristol employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our commitment to employee growth is evident through our diverse and inclusive work culture, where every team member has the opportunity to develop their skills and make a meaningful impact. With a focus on service excellence and a strong safety culture, we offer a rewarding environment for Key Account Managers to thrive in, all while contributing to the success of our clients across various sectors.
