Backlog Lead

We are looking for an experienced professional with a strong background in technical hard services and a sound knowledge of SFG20. This role will work closely with Backlog Project Managers, reactive and remedials teams to ensure backlog activities are completed to the required standards.

Key Responsibilities

• Ensure all quotations are progressed through the system for approval and completion, managing the process end to end.
• Chase suppliers, engage with the FM team and support supplier payment through to completion.
• Work closely with the finance and commercial teams to ensure all work orders are submitted through DWP for payment.
• Ensure backlog supplier-submitted quotations are accurate, complete and approved.
• Implement new PPM templates and ensure all completed Backlog PPMs are uploaded to the system with the correct documentation and information.
• Act as the point of escalation for any issues specific to the Backlog project.
• Complete weekly reports and progress updates for DWP, including updating project quotes and completion milestones.
• Lead client and internal team calls to provide updates, resolve general enquiries and communicate progress or blockers across KADS, KAMS and FM teams.

Professional and Personal Competencies/Qualifications

• Experience with CAFM systems, particularly within PPM delivery methodologies.
• Experience managing projects, small works and remedial management.
• Strong analytical skills with a focus on data accuracy and quality assurance.
• Sound technical knowledge and experience of operational M&E delivery.
• Strong collaborative mindset and ability to work effectively within a high-performing team.
• Advanced Microsoft Office skills, particularly Excel.

The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.