At a Glance
- Tasks: Manage enquiries and work orders while building strong relationships with clients and teams.
- Company: Join ISS, a leading workplace and facility management company that values people.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Be part of a supportive team focused on growth and inclusivity.
- Why this job: Make a real difference in service delivery and client satisfaction.
- Qualifications: Experience in customer service or administration with strong IT and communication skills.
The predicted salary is between 25000 - 30000 € per year.
We are looking for someone who can confidently manage incoming enquiries, shared mailboxes and work orders, while building strong working relationships with clients, engineers, subcontractors and internal service teams to support smooth service delivery.
Key Responsibilities
- Receive, log and process client and helpdesk requests in line with contractual requirements.
- Accurately translate client issues into FM or engineering actions.
- Allocate job requests to engineers or subcontractors as appropriate.
- Monitor shared mailboxes and respond to enquiries within agreed timeframes.
- Manage and update work orders using CAFM systems (e.g. Maximo).
- Liaise with subcontractors to schedule attendance and confirm works.
- Maintain accurate records, documentation and system updates.
- Escalate issues, delays or risks to management when required.
Professional and Personal Competencies/Qualifications
- Previous experience in a customer service, helpdesk or administrative role.
- Confident call handling skills with a calm, professional manner.
- Strong IT literacy, particularly Microsoft Excel and Word.
- Excellent communication and relationship-building skills.
- High attention to detail with strong planning and organising ability.
- A team-focused, flexible and solutions-driven approach.
- Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Administrator employer: ISS
At ISS, we pride ourselves on being a world-leading workplace and facility management company that values people at its core. Our inclusive work culture fosters strong relationships and offers ample opportunities for professional growth, ensuring that every employee can thrive in a supportive environment. With a commitment to corporate responsibility and diversity, we provide a meaningful career path where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Keep it concise, highlight your skills, and show your enthusiasm for the job.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at ISS. It shows initiative and helps us get to know you better.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator role. Highlight your experience in customer service and administrative tasks, and show how your skills align with what we’re looking for at ISS.
Showcase Your Communication Skills:Since this role involves liaising with clients and subcontractors, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect your professional manner.
Highlight Your IT Proficiency:We value strong IT skills, especially in Microsoft Excel and Word. Mention any relevant experience you have with these tools, and if you’ve used CAFM systems like Maximo, be sure to include that too!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ISS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Administrator role. Familiarise yourself with the key responsibilities like managing enquiries and using CAFM systems. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and subcontractors, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer service situations in the past. This will highlight your confident call handling skills and ability to build strong relationships.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Excel and Word skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing records or processing requests. This will reassure them that you can handle the technical aspects of the job.
✨Prepare for Fast-Paced Scenarios
Given that the role is in a fast-paced environment, think of examples where you've successfully managed multiple tasks or dealt with urgent requests. This will show that you're adaptable and solutions-driven, which are key traits for success in this position.
