At a Glance
- Tasks: Be the go-to person for client requests and ensure smooth service delivery.
- Company: Join ISS, a leading workplace and facility management company.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Diverse and inclusive workplace committed to your career progression.
- Why this job: Make a real difference in people's lives while honing your organisational skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
We are seeking a highly organised and customer-focused Subdispatch Co-ordinator to join our team, acting as the first point of contact for client requests and ensuring all calls are logged, processed, and translated accurately into engineering or FM solutions.
Job Description
This role plays a key part in maintaining service excellence, supporting the delivery team, and ensuring contractual processes are met through effective communication, accurate administration, and timely coordination of service activity.
Key Responsibilities
- Receive, log and process client and helpdesk requests in line with contractual requirements.
- Accurately translate client issues into FM or engineering actions and allocate work to the appropriate resource.
- Monitor shared mailboxes and respond to requests within agreed timeframes.
- Manage work orders through CAFM systems, including Maximo.
- Liaise with subcontractors to arrange and schedule attendance.
- Maintain accurate records, documentation, and system updates.
- Provide administrative support to the wider service delivery team.
- Escalate issues, delays, or concerns to management when required.
- Professional and Personal Competencies/Qualifications
- Previous experience in a customer service, helpdesk, or administrative role.
- Confident call handling skills with a calm and professional approach.
- Strong IT literacy, particularly in Microsoft Excel and Microsoft Word.
- Excellent communication and relationship-building skills.
- High attention to detail with strong planning and organisational abilities.
- A team player with a flexible and solutions-focused attitude.
- Comfortable working in a fast-paced, service-led environment.
- The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing. team@uk. issworld. com.
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Subdispatch Co-Ordinator employer: ISS World
ISS World is an attractive employer due to its commitment to maintaining high standards of cleanliness and safety in various environments. The company fosters a collaborative work culture where employees are valued for their contributions and have opportunities for career advancement. With competitive pay and permanent contracts, ISS World supports its staff in achieving professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Subdispatch Co-Ordinator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ISS World.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ISS World. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Subdispatch Co-Ordinator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ISS World.
How to prepare for a job interview at ISS World
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ISS World's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ISS World offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
