At a Glance
- Tasks: Manage meeting rooms and ensure a welcoming workplace environment.
- Company: Join ISS, a leading workplace management company focused on people and innovation.
- Benefits: Permanent contract with opportunities for growth and development.
- Other info: Diverse and inclusive workplace with a commitment to corporate responsibility.
- Why this job: Be the go-to person for creating a positive work atmosphere and making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Hours of work: 24 - Tuesday, Wednesday & Thursday
We are seeking a Workplace Services Navigator to support our client by ensuring the effective delivery of workplace and meeting room management services.
Acting as a key point of contact, you will play an important role in maintaining a professional, functional, and welcoming working environment.
Job Description
The successful candidate will develop a thorough understanding of the building's day-to-day operations and ensure workplace services consistently meet required standards.
This role has a strong focus on meeting room management, customer service, cleanliness, operational readiness, and stakeholder engagement.
Key Responsibilities
- Manage and coordinate meeting room services, ensuring rooms are fully prepared and operational for use.
- Act as a primary point of contact for customers, providing a professional and responsive service.
- Monitor workplace services to ensure agreed standards are consistently maintained.
- Ensure common areas and washrooms are maintained to acceptable cleanliness standards.
- Manage stationery stock levels and arrange replenishment when required.
- Monitor cleaning services and ensure service standards are achieved.
- Identify, report, and follow up on maintenance and repair issues to ensure timely resolution.
- Maintain awareness of day-to-day building operations and proactively address workplace service requirements.
- Professional and Personal Competencies/Qualifications
- Proven experience within a strong customer service environment.
- Excellent written and verbal communication skills, with the ability to engage effectively at all levels.
- Proactive and organised approach to work.
- Experience within a front-of-house or hospitality role in a corporate environment.
- High standard of personal presentation and appearance.
- Strong customer-focused mindset with the ability to build positive working relationships.
- The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing. team@uk. issworld. com
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Workplace Services Navigator in Hove employer: ISS World
ISS World is an attractive employer due to its commitment to maintaining high standards of cleanliness and safety in various environments. The company fosters a collaborative work culture where employees are valued for their contributions and have opportunities for career advancement. With competitive pay and permanent contracts, ISS World supports its staff in achieving professional growth.
