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- Tasks: Lead a dynamic Front of House service and manage office operations.
- Company: Join ISS - Livv Workplace, a top facility management company in London.
- Benefits: Enjoy a competitive salary, great perks, and a vibrant work culture.
- Why this job: Be part of a team that values people and creates memorable workplace experiences.
- Qualifications: Previous reception experience in a corporate setting is essential.
- Other info: Ideal for those who thrive in fast-paced environments and love customer service.
The predicted salary is between 36000 - 60000 £ per year.
ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people.
We are seeking a Senior Receptionist to be based at our prestigious client site in the heart of the city. The offices are impressive, modern, and stylish.
Your role will be to provide a seamless and effective customer journey experience which will include:
- Leading a dynamic, professional meet and greet Front of House Service to include switchboard service, meeting room management and hospitality, administration (taxi bookings, couriers, hospitality ordering), replenishment of supplies, post and mail delivery.
- Liaison with external suppliers and maintenance contractors.
- Ensuring that all client site procedures and standards are met. Taking ownership and maintaining the onsite SOPs/New Starter guides.
- Procurement of Front of House consumables.
- Management of day-to-day office and keeping up to date Health and Safety records.
- Arranging and managing events.
- Establishing good working relationships with the customers and driving workplace experience through surprise and delight moments in collaboration with the client.
To be successful in this role you will need:
- Previous Reception experience within a high-end corporate environment.
- Highly flexible and able to adapt in an ever-changing environment.
- Good time management and team management skills.
- Ability to work unsupervised.
- Positive, proactive approach with the ability to work in a professional manner.
The ideal candidate will have relevant corporate customer service experience and ideally have experience working with systems (e.g. MS Office).
Working for Livv Workplace will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary, benefit package and we pride ourselves on our friendly and vibrant culture.
Senior Receptionist employer: ISS UK Limited
Contact Detail:
ISS UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarise yourself with the specific needs of high-end corporate environments. Research common practices in reception roles at prestigious companies to understand what sets them apart and how you can contribute to that standard.
✨Tip Number 2
Network with professionals in the facility management and workplace experience sectors. Attend industry events or join relevant online groups to connect with people who might provide insights or even referrals for the Senior Receptionist role.
✨Tip Number 3
Demonstrate your adaptability by preparing examples of how you've successfully managed change in previous roles. Highlighting your flexibility will show that you're ready to thrive in an ever-changing environment.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that illustrate your ability to create positive experiences. Think of specific instances where you went above and beyond to delight clients, as this aligns perfectly with the role's focus on enhancing workplace experience.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous reception experience, especially in high-end corporate environments. Emphasise skills like time management, adaptability, and customer service to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to work unsupervised. Mention specific examples of how you've contributed to a positive customer journey in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with systems like MS Office and any other relevant software. This will demonstrate your capability to manage administrative tasks effectively.
Showcase Your Personality: Since the role involves establishing good working relationships, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for creating 'surprise and delight' moments for clients.
How to prepare for a job interview at ISS UK Limited
✨Showcase Your Customer Service Skills
As a Senior Receptionist, your ability to provide an exceptional customer journey is crucial. Be prepared to share specific examples from your previous roles where you successfully managed client interactions and resolved issues.
✨Demonstrate Flexibility and Adaptability
The role requires someone who can thrive in a dynamic environment. During the interview, highlight instances where you've had to adapt quickly to changes or unexpected situations, showcasing your problem-solving skills.
✨Familiarise Yourself with the Company Culture
Understanding Livv Workplace's values and culture will help you align your responses with what they are looking for. Research their approach to workplace experience and think about how you can contribute to their mission of enhancing business performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing multiple tasks or dealing with difficult clients. Practise your responses to these scenarios to demonstrate your competence and confidence.
