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- Tasks: Lead a team to deliver a top-notch customer experience at our Canary Wharf office.
- Company: Join a leading workplace experience company dedicated to enhancing business performance.
- Benefits: Enjoy a competitive salary, great perks, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values people and creates engaging workplace experiences.
- Qualifications: Previous team leadership in customer service is essential; strong communication skills are a must.
- Other info: Ideal for those with Front of House management experience and a passion for service.
The predicted salary is between 36000 - 60000 £ per year.
Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people.
We are seeking a dynamic Reception Team Leader to lead a large team and provide a seamless and effective customer journey. The role is based at our Head Office and flagship workspace in Canary Wharf. Our head office team are imperative to the success of our business. We are looking for someone to lead a successful and happy team, demonstrating the highest quality workplace experience to our internal and external stakeholders.
Your duties will include:
- To coordinate day-to-day operations between business areas promoting a ‘One Team’ ethos across all service lines.
- To manage a team of 6 ensuring that all ISS Global procedures, policies and standards are met, providing a five-star workplace experience.
- Take ownership and maintain the onsite SOPs/New Starter guides, ensuring all information is up-to-date and relevant to each role and produce monthly operational performance reports.
- Champion HSEQ, and Corporate Responsibility within the Service team.
- Creating a positive, engaging and dynamic workplace experience and always ensure high visibility.
To be successful in this role you will need:
- Previous experience leading or managing a team in a customer facing environment.
- Excellent communication skills, both written and verbal.
- Be organised, motivated, committed and able to work under pressure.
The ideal candidate will have previous experience managing a Front of House Team and have the relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office).
Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business. We offer an excellent salary, benefit package and we pride ourselves on our friendly and vibrant culture.
Reception Team Leader employer: ISS UK Limited
Contact Detail:
ISS UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Familiarise yourself with the company culture and values of ISS. Understanding their commitment to service and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've successfully managed teams and improved customer experiences in previous positions.
✨Tip Number 3
Prepare to discuss your organisational skills and how you handle pressure. Think of scenarios where you've effectively coordinated operations or maintained high standards in a busy environment.
✨Tip Number 4
Showcase your communication skills by engaging with current employees or networking within the industry. This can provide insights into the role and demonstrate your proactive approach to potential employers.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in leading or managing a team, especially in customer-facing environments. Use specific examples that demonstrate your ability to provide a five-star workplace experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about creating a positive workplace experience. Mention your organisational skills and ability to work under pressure, as these are key for the role.
Highlight Relevant Experience: In your application, emphasise any experience you have with corporate, hospitality, or customer service roles. If you have worked with systems like MS Office, be sure to mention this as it is relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Reception Team Leader.
How to prepare for a job interview at ISS UK Limited
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Excellence
Since the role focuses on providing a five-star workplace experience, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Be prepared to talk about how you manage multiple tasks, prioritise responsibilities, and maintain high standards in a busy environment.
✨Familiarise Yourself with Company Values
Research the company’s ethos and values, especially their focus on teamwork and corporate responsibility. During the interview, align your answers with these values to show that you are a good cultural fit.
