Job Description
We are seeking a Commercial PMO Lead to lead operational excellence, transformation, performance, and commercial growth across a global account.
This role is responsible for identifying, developing, and executing value creation initiatives that improve client outcomes, increase profitability, support retention, and generate incremental revenue.
Key Responsibilities
- Lead global transformation, sustainability, and strategic improvement initiatives across the account.
- Own KPI governance, performance management, and executive reporting.
- Drive continuous improvement programmes delivering measurable P&L benefits and productivity gains.
- Identify, develop, and oversee commercial opportunities including geographic expansion, service extensions, and above-base workstreams.
- Establish governance for project delivery, benefits tracking, and realization of commercial outcomes.
- Lead customer experience programmes that support retention, contract growth, and strategic partnerships.
- Manage strategic projects, transitions, and mobilisations, ensuring delivery to scope, budget, and timeline.
- Drive innovation through technology, data analytics, and adoption of industry best practices.
Commercial Accountability
- Track and report value creation, cost savings, and revenue growth generated through projects and initiatives.
- Support the achievement of Account Development Plan objectives and growth targets.
- Build and maintain a portfolio of opportunities linked to revenue growth, margin improvement, and customer value.
- Monitor benefits realisation and ensure agreed savings and growth initiatives are delivered and sustained.
Professional and Personal Competencies/Qualifications
- Experience in operational excellence, project/programme management, or transformation leadership.
- Strong understanding of commercial models, contract management, and account development.
- Experience delivering change initiatives with measurable financial benefits.
- Strong financial acumen with the ability to build business cases and interpret P&L impacts.
- Experience within global FM, outsourcing, real estate, or service environments.
- Excellent stakeholder management, communication, and executive presentation skills.
- Strategic and commercially minded.
- Analytical with a focus on value creation.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Commercial PMO Lead employer: ISS UK Limited
At ISS - Livv Workplace, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values every team member's contribution. Located in the dynamic Canary Wharf, our flagship workspace is not just a place to work but a hub for creativity and collaboration, providing ample opportunities for professional growth and development. With a competitive salary and comprehensive benefits package, we are committed to fostering an environment where employees can thrive and make a meaningful impact.
