At a Glance
- Tasks: Lead and manage catering services, ensuring high standards and patient satisfaction.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Other info: Diverse and inclusive workplace with growth potential.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in catering operations and strong team management skills required.
The predicted salary is between 31950 - 39050 £ per year.
We are seeking a Catering Manager to lead the safe, compliant, patient-centred and commercially controlled delivery of catering services across the estate.
This role is accountable for translating the contract catering solution into reliable daily operations, ensuring high standards of meal quality, dietary compliance, food safety, workforce effectiveness and stakeholder satisfaction.
Job Description
We are looking for a proactive and organised leader to oversee the day-to-day operation of a central catering hub currently undergoing refurbishment.
The role is responsible for managing ordering processes, menu management, dietary compliance, stock control and the effective delivery of patient meal services across multiple Trust locations.
Working within a Mental Health Trust environment, you will build strong relationships with ward teams, clinical stakeholders and catering colleagues to ensure a safe, efficient and patient-focused service.
Key Responsibilities
- Lead the day-to-day delivery of patient catering services across Trust locations.
- Manage ordering, menu administration, stock control and meal distribution processes.
- Ensure dietary requirements, allergen controls and special diets are delivered safely and accurately.
- Maintain compliance with food safety, HACCP and quality assurance standards.
- Lead, coach and support catering colleagues, including rota and absence management.
- Monitor service performance, waste, stock levels and operational KPIs through EMOS and reporting systems.
- Manage catering budgets, labour resources and consumable costs in line with contract requirements.
- Build strong relationships with ward teams, clinical stakeholders and Trust representatives to drive service improvement.
- Professional and Personal Competencies/Qualifications
- Experience managing catering operations within healthcare, patient-feeding, contract catering or similar settings.
- Proven experience leading teams and managing busy operational services.
- Strong knowledge of HACCP, food safety, allergen management and compliance requirements.
- Experience managing special dietary requirements and patient-focused meal services.
- Ability to manage rotas, staffing levels, performance and workforce development.
- Experience controlling food, labour, stock and waste costs.
- Competent using Microsoft Office and digital catering, workforce or reporting systems.
- Strong communication, organisation and stakeholder management skills, with a patient-centred approach.
- The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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Catering Manager employer: ISS UK Limited
At ISS - Livv Workplace, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values every team member's contribution. Located in the dynamic Canary Wharf, our flagship workspace is not just a place to work but a hub for creativity and collaboration, providing ample opportunities for professional growth and development. With a competitive salary and comprehensive benefits package, we are committed to fostering an environment where employees can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ISS UK Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ISS UK Limited
Don't be shy about reaching out to ISS UK Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ISS UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ISS UK Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
