We are seeking an experienced Assistant Facilities Manager to support the safe, compliant and effective delivery of facilities services across a regional portfolio.
Reporting to the Regional Facilities Manager, you will oversee frontline facilities teams and contractors, ensuring services are delivered to a high standard while maintaining a positive workplace experience for customers.
Job Description
We are looking for a proactive and organised individual with supervisory experience within a facilities or cleaning services environment.
This role requires strong operational leadership, a focus on compliance and service excellence, and the ability to drive continuous improvement while managing day-to-day service delivery.
Key Responsibilities
- Support the contract management team in the delivery and ongoing development of service solutions, identifying opportunities for continuous improvement.
- Maintain a safe, healthy and secure environment and ensure compliance with all relevant Health & Safety legislation.
- Manage the rostering of facilities team members to ensure contractual staffing requirements are consistently met.
- Ensure audits, COSHH documentation, Health & Safety records, SOPs and other compliance documents are completed, maintained and reviewed as required.
- Support the recruitment, training and development of frontline facilities employees.
- Ensure services are delivered in a commercially responsible and cost-effective manner.
- Manage customer queries and complaints, ensuring they are recorded and resolved through the appropriate procedures.
- Complete all required reporting, administration and performance documentation accurately and on time.
- Monitor expenditure, including materials, consumables, payroll and agency labour, ensuring effective cost control.
- Identify opportunities to maximise revenue through additional services, ad hoc work and margin improvement initiatives.
Professional and Personal Competencies/Qualifications
- Supervisory experience within a facilities management or cleaning services environment.
- Strong organisational skills with the ability to work independently while following management guidance.
- Ability to understand how service outcomes contribute to overall contract success.
- Experience managing operational performance to achieve agreed objectives and targets.
- Strong problem-solving skills with the ability to respond effectively to operational challenges.
- Ability to identify and implement service improvements to meet customer expectations and contractual requirements.
- Excellent communication and team leadership skills.
- Experience monitoring, reviewing and improving individual and team performance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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Assistant Facilities Manager in Birmingham employer: ISS UK Limited
At ISS - Livv Workplace, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values every team member's contribution. Located in the dynamic Canary Wharf, our flagship workspace is not just a place to work but a hub for creativity and collaboration, providing ample opportunities for professional growth and development. With a competitive salary and comprehensive benefits package, we are committed to fostering an environment where employees can thrive and make a meaningful impact.
