Global BI Lead - Global Key Accounts

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Main purpose of the position

The position of GKA BI Manager will be to support the GKA Banking Sector client & ISS GKA Teams in the continuous improvement, development, delivery & strategy of Global BI & MI across the GKA Banking Sector client account. The team is responsible for providing Global BI, MI & Benchmarking to the Account, senior leadership team & Operations, developing the processes & procedures & taking full ownership for the BI, MI, KPIs & reporting that is produced. The Global Business Intelligence (BI) Lead is responsible for shaping & executing the BI strategy across all regions of the account. This role leads a team to drive data‑driven decision‑making by transforming complex datasets into actionable insights, aligning global business goals with localized intelligence, & leading cross‑functional BI teams.

Key Expectations

• The aim of this role is to manage the core delivery of business intelligence (BI) team & deliverables including KPI performance management, dashboard development & optimisation, training, data outcomes & process analysis across our Global Key Account globally.
• To work closely with our internal ISS stakeholders & customer to turn data into critical information & knowledge that can be used to make sound business decisions.
• It is essential to build an understanding of the business at a level of detail that enables this role to manage strategic BI initiatives & use data to identify critical issues & put forward ideas to our operational teams to drive cost efficiencies, business process improvements & innovation.
• This will be achieved by building strong working relationships within the Global Knowledge Centre (GKC) & all key ISS & client business managers for the GKA Banking Sector client.

What You’ll Do

• Develop & mature the global BI roadmap aligned with both Group & Account specific objectives.
• Lead BI initiatives across multiple geographies, ensuring consistency & scalability.
• Collaborate with account leadership to define KPIs & performance metrics, ensuring alignment to contract.
• Develop & maintain strong relationships with the customer, Key Account Global functions, GKA BI Lead, Operational leadership & other relative departments.
• Propose ways in which BI & MI communication & marketing can add creative & innovative impact.
• Lead on BI change initiatives & developments.
• Support the central coordination for change & transition projects involving multiple team members/ geographies, addressing any cultural & behavioural change that is required to deliver the business requirements.
• Design, drive & deliver strategic BI & MI reporting in an efficient manner including streamlining processes for effective report autonomy.
• Create & deliver key innovations within BI & MI reporting & presentation strategy within the Banking sector including online & digital formats.
• Engage in all the relevant GKA Account Governance forums to understand the impact of BI across all functions to ensure a wider knowledge base of digital services activity is gained.
• Work closely with the GKA Account Head of Digital Services & Business Intelligence to align on all strategic initiatives & understand the wider scope of technology platform & initiatives in place so as to be the cover for the role in times of absence.
• Ensure that BI & KPI processes are clearly documented, communicated & maintained.
• Ensure effective communication to the operations teams, management & customer stakeholders.
• Carry out appropriate training through presentations to ISS staff & the client as & when required.
• Responsible for the account based KPI Model, scoring mechanisms & monthly reporting – ensuring evidence based approach to sign off.
• Responsible for the account based Operational reporting model, BI systems & tools, enabling maximisation of contract deliverables.
• Monitor KPI trends & performance globally in Insights@ISS to ensure minimal operational failures.
• Statistical analysis for specific tasks/projects.
• Support cross sector Operational analysis, providing trends & operational reasoning for data anomalies.
• Deliver highly complex detailed BI, MI, Dashboards & analytics in response to account & function requirements, including analysis for development of options in response to Executive requirements.

Who You’ll Work With

• Both Client & ISS SLT Account/KAM organisation/service line leads/Local country teams
• Customer organisation
• Account & Global Big Data function
• Account & Global Operational Excellence functions

Key Qualifications

• Degree qualified or equivalent through relevant training and work experience.
• Thrives in a continuous improvement culture that constantly looks to challenge how the sector accounts extract, use and interpret management information.
• Ability to demonstrate the use of “big data” and business intelligence techniques to demonstrate the what, why and action taken to drive cost efficiencies, business process improvements and innovation.
• Experience eliciting and documenting user requirements / data definitions, and supporting the design, prioritisation and development of timely and accurate reports and analysis.
• Excellent ability to partner with peers and business customers through active understanding of the business priorities, processes, systems and data.
• Experience with IT / BI project delivery methods and practices.
• Proven analytical skills and comfort with handling vast quantities of data, analysing root causes and summarising meaningful insights.
• Data analysis, Data Modelling, Data Mining (Excel, Tableau, SQL, R, Python, SPSS or others).
• Data manipulation and problem solving skills with strong attention to detail and concern for order and quality.
• Good experience of front‑end business intelligence reporting tools like Tableau/Watson Analytics/Business Objects/Power BI/SAS/SPSS Modeler etc.
• Advanced skill levels in MS Products (Excel, Macros, Access, Word, PowerPoint, etc.).
• Excellent written, verbal and numeracy skills and the ability to communicate effectively at all levels.
• Perform other duties as may be required by the business.
• Experience within the Facilities Management industry desirable, but not essential.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

How You’ll Apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for. We look forward to receiving your application as soon as possible.