At a Glance
- Tasks: Help clients maximise value from our award-winning Sustainability solutions and provide expert support.
- Company: Join a leading provider of research and technology solutions in the financial market.
- Benefits: Diverse culture, professional growth opportunities, and a collaborative work environment.
- Other info: Be part of a global team dedicated to innovation and creativity.
- Why this job: Make a real impact in sustainability while using cutting-edge AI tools.
- Qualifications: 4+ years in client-facing roles with strong project management and analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a Client Success Specialist to join our London team in helping our clients maximise the value they get from our award-winning Sustainability solutions. In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery. The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
Harnessing technology to increase our impact, you will have the opportunity to use new AI tools, which are being integrated to our solutions and workflows to help clients navigate complex datasets and our team to identify solutions faster.
What You'll Do:
- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build your relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders
What We Need from You:
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Strong project & time management skills
- Team player with a collaborative mindset and proactive outlook
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
- Fluency in English is essential.
What You Can Expect from Us:
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire.
About ISS STOXX: ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Client Success Specialist - Sustainability Solutions in London employer: ISS STOXX
At ISS STOXX, we pride ourselves on being an exceptional employer, offering a vibrant work culture in London that champions diversity and innovation. Our commitment to employee growth is evident through continuous training opportunities and the integration of cutting-edge technology, empowering our team to excel in their roles while making a meaningful impact in the sustainability sector. Join us to collaborate with talented professionals and contribute to solutions that drive positive change for our clients and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Specialist - Sustainability Solutions in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ISS STOXX on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Success Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of sustainability solutions and be ready to discuss how your experience aligns with the role. Think about specific examples where you've helped clients succeed, as this will show you're the right fit for the team.
✨Tip Number 3
Show off your tech skills! Since you'll be using platforms like DataDesk, make sure you can talk confidently about your experience with similar tools. If you can demonstrate your ability to navigate complex datasets, you'll stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ISS STOXX team. Let's be #BrilliantTogether!
We think you need these skills to ace Client Success Specialist - Sustainability Solutions in London
Some tips for your application 🫡
Show Your Passion for Sustainability:When writing your application, let your enthusiasm for sustainability shine through! We want to see how your values align with our mission at ISS STOXX. Share any relevant experiences or projects that highlight your commitment to making a positive impact.
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Specialist role. Highlight your client-facing experience and any specific skills related to sustainability solutions. We love seeing how you can bring your unique background to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at ISS STOXX!
How to prepare for a job interview at ISS STOXX
✨Know Your Sustainability Stuff
Make sure you brush up on the latest trends and regulations in sustainability solutions. Familiarise yourself with corporate sustainability ratings, SDG impact measurement, and the EU Taxonomy. This will show your passion and expertise during the interview.
✨Show Off Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you resolved issues or improved client satisfaction. This role is all about bridging client needs, so demonstrating your experience here is key.
✨Get Comfortable with DataDesk
Since you'll be helping clients use DataDesk, it’s a good idea to get familiar with the platform beforehand. If possible, try to explore its features and functionalities. Being able to discuss your insights on the platform will impress your interviewers.
✨Be Ready to Collaborate
This role requires working closely with various internal departments. Prepare to discuss how you’ve collaborated with teams in the past. Highlight your teamwork skills and how you can contribute to a collaborative environment at ISS STOXX.
