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- Tasks: Join our team to deliver top-notch client service and enhance client satisfaction.
- Company: STOXX, a leading global index provider with a focus on innovation.
- Benefits: Dynamic work environment, opportunities for growth, and a culture of collaboration.
- Other info: Join a diverse team committed to creativity and innovation.
- Why this job: Make a real impact in the financial market while developing your skills.
- Qualifications: 2+ years in finance, strong analytical skills, and a collaborative mindset.
The predicted salary is between 35000 - 45000 £ per year.
STOXX is a global index provider currently providing a cross-asset class index family of over 6,500 indices. STOXX is at the forefront of innovative Index design, continuously expanding its portfolio of sustainable and multi-asset class indices and operates on a global level. The indices are licensed to the world's largest issuers of financial products, asset owners and managers as well as to more than 500 companies around the world. Our indices are used as the portfolio basis for ETFs, UCITS-compliant funds, structured products, futures, and options and for risk and performance measurement.
Within this construct, we are now seeking to hire a new member of the Index Client Specialist team to develop client-centric and quality-focused client service.
Responsibilities:
- Partner with the Sales Executive to jointly manage client relationships.
- Act as the primary product, technical and operational contact for assigned clients, ensuring smooth execution of projects and services.
- Proactively communicate upcoming key events and jointly engage with clients.
- Own custom client reportings and their timely delivery to maximize information for clients.
- Partner with sales on commercial strategy execution set from index leadership team.
- Coordinate with the Client Support team on ongoing issues, upcoming events, and enhancement requests.
- Maintain deep understanding of index design, calculation and data structures.
- Understand index workflows and implied dependencies to ensure efficient communication across both internal teams and external parties.
- Build and maintain strong working relationships with key internal teams, such as Client Success, Sales, Index Product Management, Research & Development, Operations and more.
Qualifications:
- Minimum of 2 years of professional experience in a financial environment (Index Business, Client Service, Asset Management) and understanding of the Financial Markets environment.
- Experience in Client Facing and/or Product Management roles desirable.
- Strong analytical, conceptual skills and know-how in usage of index data by clients.
- Fluency in English; an additional language is a plus.
- Proficiency in Microsoft Office applications.
- Knowledge of PowerBI (Python and usage of AI is a plus).
- High attention to detail.
- Strong communication skills towards internal and external stakeholders.
- Team-oriented and collaborative mindset.
- Intrinsic motivation to expand knowledge around financial indices and the usage of them.
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Client Specialist in London employer: ISS STOXX
Contact Detail:
ISS STOXX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at STOXX on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into STOXX's products and services. Familiarise yourself with their indices and how they impact the financial market. Showing that you understand their business will impress the hiring team!
✨Tip Number 3
Practice your communication skills! As a Client Specialist, you'll need to convey complex information clearly. Try mock interviews with friends or use online resources to sharpen your ability to explain index concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the STOXX team. Let’s be #BrilliantTogether!
We think you need these skills to ace Client Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Specialist role. Highlight your experience in client service and financial markets, and show us how you can bring value to our team at STOXX.
Showcase Your Skills: Don’t forget to mention your analytical skills and any experience with index data. We want to see how you can leverage your knowledge to enhance client satisfaction and drive projects forward.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you fit into our vision of being #BrilliantTogether.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ISS STOXX
✨Know Your Indices
Before the interview, make sure you have a solid understanding of the indices that STOXX offers. Familiarise yourself with their unique features and how they are used in financial products. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Client-Facing Skills
As a Client Specialist, your ability to manage relationships is key. Prepare examples from your past experiences where you've successfully handled client interactions or resolved issues. Highlight your communication skills and how you can contribute to enhancing client satisfaction at STOXX.
✨Be Ready for Technical Questions
Expect questions related to index design, calculation, and data structures. Brush up on your technical knowledge and be prepared to discuss how you would approach common challenges in these areas. This will demonstrate your analytical skills and readiness for the role.
✨Emphasise Team Collaboration
STOXX values a collaborative mindset. Be prepared to discuss how you've worked effectively within teams in the past. Share specific examples of how you’ve partnered with sales or other departments to achieve common goals, as this aligns with the responsibilities of the Client Specialist role.