At a Glance
- Tasks: Help clients maximise value from our award-winning Sustainability solutions and provide expert support.
- Company: Join a leading provider of research and technology solutions in the financial market.
- Benefits: Diverse culture, professional growth opportunities, and a collaborative work environment.
- Other info: Be part of a global team dedicated to innovation and creativity.
- Why this job: Make a real impact in sustainability while using cutting-edge AI tools.
- Qualifications: 4+ years in client-facing roles with strong project management and analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a Client Success Specialist to join our London team in helping our clients maximise the value they get from our award-winning Sustainability solutions. In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions – spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments – Sales, Product, Research, Marketing and more.
You will have the opportunity to use new AI tools, which are being integrated to our solutions and workflows to help clients navigate complex datasets and our team to identify solutions faster.
What You’ll Do
- Proactively monitor and ensure client satisfaction
- Regularly meet with clients in person or virtually to provide training and build your relationships
- Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
- Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
- Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
- Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
- Communicate market requirements to ISS business leaders
What We Need From You
- 4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
- Strong project & time management skills
- Team player with a collaborative mindset and proactive outlook
- Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
- Working knowledge of the responsible investment and sustainability landscape
- Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
- Fluency in English is essential.
What You Can Expect From Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let’s empower, collaborate, and inspire.
Client Success Specialist - Sustainability Solutions employer: ISS STOXX Sustainability
At ISS STOXX, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and innovation. Our London team thrives on collaboration, empowering employees with cutting-edge technology and comprehensive growth opportunities in the sustainability sector. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Specialist - Sustainability Solutions
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like ISS STOXX Sustainability that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like ISS STOXX Sustainability that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like ISS STOXX Sustainability. Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like ISS STOXX Sustainability when they search for candidates.
We think you need these skills to ace Client Success Specialist - Sustainability Solutions
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with ISS STOXX Sustainability's values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for Client Success Specialist - Sustainability Solutions.
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research ISS STOXX Sustainability and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that ISS STOXX Sustainability is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of Client Success Specialist - Sustainability Solutions.
How to prepare for a job interview at ISS STOXX Sustainability
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with ISS STOXX Sustainability.
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at ISS STOXX Sustainability.
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of ISS STOXX Sustainability. Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
