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- Tasks: Support clients with financial operations and enhance their experience with our governance solutions.
- Company: Join ISS STOXX, a leading provider in financial market research and technology.
- Benefits: Diverse culture, growth opportunities, and a collaborative environment.
- Why this job: Make a real impact by helping clients navigate corporate governance and financial services.
- Qualifications: Experience in client service or operations; strong attention to detail and teamwork skills.
- Other info: Be part of a dynamic team that values innovation and creativity.
The predicted salary is between 36000 - 60000 £ per year.
ISS STOXX is seeking an experienced Client Service Specialist to join its London based team. Successful candidates will have an interest in financial operations and client service with a desire to learn more about corporate governance and must be willing to develop strong working relationships with external clients in order to guide clients to better use our Governance Solutions products/services.
Responsibilities:
- Act as an initial escalation point for queries in the region, working closely with the Head of EMEA Client Success.
- Achieve target renewal rate through outstanding client service.
- Partner with the ISS STOXX team members to drive operational excellence for both new and existing clients.
- Co-ordinate bespoke policy discussions and manage client development requests.
- Serve as domain expert on ISS STOXX’s suite of proxy and corporate governance solutions.
- Own and manage client inquiry, operational support, and issue resolution process, utilizing SalesForce.com and other internal tools.
- Conduct regular calls with clients (health checks, training, relationship planning and review).
- Identify accounts at risk and create plans to ensure revenue and client retention.
- Assess client reporting needs and coordinate report delivery.
- Identify and communicate up-sell opportunities to sales team to assist in closing new deals.
- Perform frequent testing of new product features.
- Other special projects and initiatives for the business, as needed and assigned.
Qualifications:
- 2 years’ experience in a client service or operations position in the financial services industry.
- Bachelor’s degree preferred but not essential if the candidate has relevant experience in the proxy voting industry.
- Comfortable analysing and working with highly confidential data.
- Proficiency in Microsoft Office product suite, particularly Microsoft Excel.
- Innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail.
- Strong willingness to work in a team-oriented environment.
- Absolute personal and business integrity.
- Must be willing to work outside of normal office hours on occasion.
- German language skills would be beneficial.
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Client Service Specialist employer: ISS | Institutional Shareholder Services
Contact Detail:
ISS | Institutional Shareholder Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ISS STOXX on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into ISS STOXX’s products and services, especially around corporate governance. Show them you’re not just interested in the role but also passionate about what they do.
✨Tip Number 3
Practice your client service skills! Think of scenarios where you’ve handled difficult clients or resolved issues. Be ready to share these experiences during your interview to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Client Service Specialist
Some tips for your application 🫡
Show Your Passion for Client Service: When writing your application, let us see your enthusiasm for client service! Share examples of how you've gone above and beyond to help clients in the past. We love candidates who are motivated and eager to learn more about corporate governance.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Service Specialist role. Highlight relevant experience in financial operations and any specific skills that match our job description. This shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate candidates who can communicate effectively, especially when it comes to complex topics like corporate governance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at ISS | Institutional Shareholder Services
✨Know Your Stuff
Make sure you brush up on ISS STOXX’s products and services, especially around corporate governance. Being able to discuss how these solutions can benefit clients will show your genuine interest and expertise.
✨Showcase Your Client Service Skills
Prepare examples from your past experiences where you’ve successfully resolved client issues or improved client relationships. Highlighting your ability to manage inquiries and provide operational support will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to client service. Think about how you would handle escalations or identify at-risk accounts, as this will demonstrate your problem-solving skills and proactive mindset.
✨Demonstrate Team Spirit
Since the role involves working closely with team members, be prepared to discuss how you collaborate effectively. Share instances where teamwork led to successful outcomes, showing that you’re a great fit for their team-oriented culture.