At a Glance
- Tasks: Support our Salesforce platform and drive performance in a global sales team.
- Company: Join Inchcape Shipping Services, a leader in global trade solutions.
- Benefits: Competitive salary, career growth opportunities, and supportive teammates.
- Other info: Hybrid role in Central London with a focus on diversity and inclusion.
- Why this job: Make an impact in a dynamic industry while enhancing your CRM skills.
- Qualifications: 3+ years in CRM roles with Salesforce expertise required.
The predicted salary is between 35000 - 38000 £ per year.
Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
Role Summary: The CRM Administrator will be working in a matrix structure and as a member of the Commercial team, you will be responsible for supporting our Salesforce platform enabling organisational change towards a data driven Sales team.
Contract: Permanent
Location: London, UK (Hybrid)
Salary Range: £35k - £38k
Key Responsibilities:
- Supporting the CRM and Analyst Manager in driving performance of a global, complex, integrated sales team.
- Contribute to building the sales excellence program as the platform for year on year revenue growth.
- CRM Administration
- Subject Matter Expert for Salesforce as the Sales collaboration platform.
- Drive adoption of Salesforce as the primary sales tool within Inchcape.
- Provide Application level fault diagnosis and resolution.
- Identify opportunities for Sales Productivity improvements.
- Deliver Salesforce Readiness and create supporting documentation.
- Reporting
- Support a data driven sales platform to drive a self-service culture.
- Regular reporting as required by the business.
- Collaboration
- Regular and comprehensive two-way communications across Commercial, Finance, Operations and other Inchcape business groups, ensuring clear messaging and facilitation across communication channels.
- Partner with Commercial colleagues to enhance and strengthen a world class sales culture.
Candidate Requirements:
- 3+ Years experience in a similar role
- Salesforce best practices and functionality
- Salesforce Flow Application development
- Commercial activities and customer requirements
- Customer relationship management
- ADM/ADX 201 Certified preferred
- Lightning Experience
- Salesforce Sales Cloud application support – configuration and reporting
- Able to work a Hybrid role in our Central London office
You will receive:
- A diverse range of benefits, depending on your geographical location.
- A place to grow your career - we’ll help you set big goals and exceed them.
- Competitive salary package.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Why Inchcape Shipping Services?
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
- Global Perspective - we connect the world and see the bigger picture.
- The Power of People - we rely on the strength of local agent knowledge and relationships.
- Progress - we adopt new thinking and push for positive change in our industry.
Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
UK - CRM Administrator in London employer: ISS Group Holdings Limited
Inchcape Shipping Services is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in the heart of London, our hybrid working model allows for flexibility while collaborating with talented professionals dedicated to delivering outstanding service. We celebrate diversity and inclusion, ensuring that every team member's unique skills contribute to our collective success and career advancement.
Contact Details:
ISS Group Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK - CRM Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Inchcape Shipping Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Salesforce functionalities and be ready to discuss how you've used them in past roles. Show us you’re not just a user but a true expert who can drive adoption and improvements.
✨Tip Number 3
Practice your communication skills! Since collaboration is key in this role, think of examples where you’ve successfully worked with different teams. We want to see how you can enhance that world-class sales culture at Inchcape.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Inchcape.
We think you need these skills to ace UK - CRM Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Administrator role. Highlight your experience with Salesforce and any relevant achievements that show how you've driven sales productivity in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with Inchcape's values. Don't forget to mention your experience in a similar role!
Showcase Your Communication Skills:Since collaboration is key in this role, make sure to demonstrate your communication skills in your application. Share examples of how you've effectively communicated across teams in previous positions.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ISS Group Holdings Limited
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss best practices, functionality, and any specific experiences you've had with Salesforce Flow or Sales Cloud. This will show that you're not just familiar with the platform but can also contribute to its success at Inchcape.
✨Showcase Your Data-Driven Mindset
Since the role focuses on supporting a data-driven sales platform, come prepared with examples of how you've used data to drive sales productivity in the past. Highlight any reporting tools or techniques you've employed to support decision-making and foster a self-service culture.
✨Emphasise Collaboration Skills
Inchcape values communication across various teams, so be ready to share examples of how you've successfully collaborated with different departments. Discuss how you’ve facilitated clear messaging and worked towards common goals, especially in a matrix structure.
✨Align with Their Values
Familiarise yourself with Inchcape's core values: Global Perspective, The Power of People, and Progress. Think of ways you can demonstrate these values through your past experiences and how they align with your personal work ethic. This will help you stand out as a candidate who truly fits their culture.
