At a Glance
- Tasks: Create an engaging workplace experience and provide exceptional customer service.
- Company: Join ISS, a diverse and inclusive workplace that values every individual.
- Benefits: Competitive pay, company laptop, ongoing training, and staff discounts.
- Other info: Opportunities for growth and internal promotions within a global organisation.
- Why this job: Be the face of our brand and make a real impact on workplace culture.
- Qualifications: Experience in hospitality or customer service with strong communication skills.
The predicted salary is between 51750 - 63250 £ per year.
ISS IS A PLACE TO BE YOU
We have ambitious goals for how we work, how we impact our surroundings and how we treat our people.
It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.
” Connecting People and Places to Make the World Work Better”.
We have an exciting opportunity to facilitate an exceptional and engaging workplace experience for our employees, internal and external clients, and their visitors at sites across Melbourne & Sydney, as a as a
Workplace Concierge , with
Full Time opportunities.
This challenging and exciting role will have you serve as the primary contact for client facing workspaces and internal events, and helping our clients achieve their purpose.
In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal.
As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.
From leading site tours elaborating on the ins and outs of the workplace and by ensuring the workplace and event spaces functions optimally, a comfortable and productive environment where events and initiatives are managed and delivered seamlessly will flourish.
This includes monitoring the service delivery of soft services such as cleaning and plant maintenance, managing workplace locker allocation, End of Trip locker allocation, car park allocation and auditing of the same.
The Position
- Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
- Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
- Understand the safety cultures: E. g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
- Proactive and predictive service delivery and excellence
- Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
- Maintain the assigned commercial site/floors as the corporate showcase to all visitors
- Ensure all relevant process documents, procedures and listings are accurate and up to date.
- Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
- Support, promote and drive engagement to client events and activations.
- Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
- Ensure all relevant mailboxes are monitored and managed.
- Site Tour facilitation and attention to details
- Consider sustainability and cost savings in all decision-making
Our Benefits
• Competitive remuneration package on offer!
- Company laptop and mobile provided
- Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
- At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
- We value and support your growth and development. Ongoing training provided via our internal Learning Management System
- Internal promotions and opportunities within our global organisation
- Access to staff discounts with a variety of companies including insurance and childcare
- Work-life balance
Minimum Criteria
- Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
- Demonstrated ability managing stakeholder relationships
- Excellent multi-tasking skills
- Excellent personal presentation, with well-developed verbal & written communication skills
- Professional C-suite engagement skills
- Proficient in Microsoft Office suite
- Sound time management skills, self-motivated, organised, and have the ability to work unsupervised
- Solution focused team player
- Able to provide a clear police check dated in the last 3 months and other compliance requirements
To apply for this role please click on the 'apply' link and complete the online application.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully.
We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.
Read more about ISS in Australia and New Zealand on our website.
www. au. issworld. com
Workplace Concierge employer: ISS Facility Services
At ISS Facility Services, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Northampton campus provides ample opportunities for professional growth, with hands-on technical support roles that ensure compliance and efficiency in a mission-critical environment. Join us to be part of a team that values safety, reliability, and the development of its employees while working on exciting projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Concierge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ISS Facility Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ISS Facility Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Concierge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ISS Facility Services:Your cover letter is your chance to shine! Tell us why you want to work at ISS Facility Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ISS Facility Services!
How to prepare for a job interview at ISS Facility Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
