People Technology Analyst in Westcott

We are seeking a People Technology Analyst to support the effective operation, maintenance, and optimisation of our people platforms within the People & Culture (P&C) function at ISS UK & Ireland. This role plays a key part in enabling our ambition to be the world's Leading Frontline Employer by ensuring our HR technology landscape is robust, efficient, and delivers a seamless experience for employees, managers, and P&C colleagues.

We are looking for someone who can ensure our systems support digitised, high‑quality people processes across recruitment, onboarding, people administration, and data management. You will work closely with colleagues across P&C, technology partners, and AMS teams to maintain system stability, enhance functionality, and support data integrity and security.

• Day‑to‑day administration of core people systems, including SAP SuccessFactors.
• Configure and maintain Position Management and support Employee Central activities.
• Liaise with AMS colleagues to facilitate configuration changes, permission updates, and enhancements.
• Manage upgrades, releases, and testing cycles with group colleagues.
• Prepare data import templates and support mass data loads.
• Provide second‑line user support, resolving incidents in line with SLAs and escalating where required.
• Analyse people processes to identify opportunities for automation, simplification, or digital improvement.
• Maintain data integrity, troubleshoot data issues, and collaborate with People Analytics teams.

Strong knowledge of SAP SuccessFactors, particularly Position Management and Employee Central. Proven ability to problem‑solve and troubleshoot complex system or data issues. Experience using an IT ticketing system (Gira desirable but not essential). Ability to build strong relationships with colleagues and stakeholders. Good understanding of core HR processes, including recruitment, onboarding, offboarding, and payroll. Strong analytical skills and high attention to detail, with a commitment to data quality. Ability to translate technical concepts into clear, accessible language for non‑technical users.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.