At a Glance
- Tasks: Lead and support front-line teams to ensure top-notch service delivery.
- Company: Join ISS, a leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Be part of a passionate team committed to making a difference.
- Why this job: Make a real impact by supporting colleagues and enhancing customer experiences.
- Qualifications: Management experience and strong communication skills required.
The predicted salary is between 44010 - 53790 £ per year.
This role is INTERNAL ONLY and at present we are not accepting external applications.
If you are external and apply, your application will not be considered at this time.
We are seeking a Sector Manager to provide direct line management of front-line Placemakers and support the KAN business across all aspects of self-delivered activities within the aligned UK sector.
The successful candidate will work alongside direct and indirect account teams to help ensure effective service delivery and operational performance., We are looking for a customer-focused and proactive manager who can support front-line colleagues, manage priorities effectively, and build strong relationships with internal stakeholders.
This role requires a strong understanding of service delivery standards, performance requirements, and health and safety responsibilities.
- Provide direct line management and support to front-line Placemakers.
- Support account management teams to ensure best-in class delivery and performance across KAN accounts.
- Collaborate with the OSC job management team to ensure service performance aligns with contractual SLA and KPI requirements.
- Promote and encourage a customer-focused approach within the aligned Placemaker team.
- Ensure quality delivery by following standardised processes and contractual service specifications.
- Recruit Placemakers across the following categories: Technicians, Technical Team Leaders, Cleaning Mobile Area Supervisors (MAS), and Mobile Cleaners.
- Take responsibility for the health and safety of all front-line Placemakers, including incident and accident management, toolbox talks, and the Near Hit programme.
- Support timesheet processes, including T&A, P2P, ITS, and Maximo dependencies.
- Deliver against the auditing regime, including Placemaker Technical, Site Technical, subcontractor quality of work, and cleaning audits (contract specific), with technical auditing support provided by the aligned TSM.
Experience in comparable management roles.
- Ability to communicate with and support front-line colleagues effectively.
- Ability to manage client expectations and deliver customer-focused solutions.
- Excellent communication and problem-solving skills.
- Strong customer service skills with remote business groups.
- Flexible, adaptable, and proactive approach.
- Ability to effectively manage priorities and projects.
- Ability to build professional relationships with internal stakeholders.
- Familiarity with contractual service delivery and service specifications.
- Ability to meet agreed deadlines and quality standards while providing timely feedback to internal stakeholders.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously.
Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart.
In ISS, everyone has the opportunity to develop, grow and make a difference.
#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender re-assignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
#J-18808-Ljbffr
Sector Manager employer: ISS Facility Services
At ISS Facility Services, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Northampton campus provides ample opportunities for professional growth, with hands-on technical support roles that ensure compliance and efficiency in a mission-critical environment. Join us to be part of a team that values safety, reliability, and the development of its employees while working on exciting projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sector Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Sector Manager at ISS Facility Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ISS Facility Services or be willing to refer you for that Sector Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ISS Facility Services who’s on the lookout for their next Sector Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Sector Manager role at ISS Facility Services!
We think you need these skills to ace Sector Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ISS Facility Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ISS Facility Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ISS Facility Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
