At a Glance
- Tasks: Lead injury management and workers' compensation strategies across NSW and ACT.
- Company: Join a dynamic team focused on improving workplace injury outcomes.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Opportunity for career growth and influence within a supportive environment.
- Why this job: Shape better injury management practices and support injured employees in their recovery.
- Qualifications: 5+ years in workers' compensation with strong leadership and analytical skills.
The predicted salary is between 56059 - 68517 £ per year.
- Regional Manager, Injury Assist NSW/ACT
- Shape better injury management outcomes across NSW and the ACT
- We’re looking for an experienced
Regional Manager, Injury Assist NSW/ACT to lead our workers’ compensation and injury management function across NSW and the ACT.
This is a key leadership role responsible for overseeing compliance with
ISS's NSW self-insurance licence , managing our ACT insured arrangements, and driving early intervention, sustainable return-to-work outcomes and financially responsible claims management.
You’ll lead and develop the NSW/ACT Injury Assist team while partnering with operational leaders, HSEQ, HR, Finance, regulators and external service providers.
With a combination of technical expertise, commercial thinking and strong people leadership, you’ll help deliver positive outcomes for our people and the business.
What you’ll do
In this role, you will
- Lead the day-to-day operations and performance of the
NSW/ACT Injury Assist team , including workload allocation, portfolio oversight, capability development and performance conversations.
- Develop, implement and review workers’ compensation strategies across NSW and the ACT.
- Maintain compliance with the NSW self-insurance licence and relevant legislative, regulatory, accreditation and reporting requirements.
- Oversee ACT insurance arrangements and work closely with the insurer to progress claims and achieve commercially sound outcomes.
- Provide expert technical guidance on complex claims, injury management, return to work, disputes, litigation and settlement negotiations.
- Champion early reporting, early intervention and safe, sustainable return-to-work practices.
- Partner with HSEQ, HR, Finance and operational leaders to develop effective claims strategies and strengthen safety and risk management.
- Use claims data and reporting to identify trends, provide meaningful insights and support informed decision-making.
- Develop and deliver workers’ compensation, injury management and return-to-work training across the business.
- Manage relationships and performance across insurers, legal advisers, rehabilitation providers and other service partners.
- Represent ISS during regulatory audits and reviews, industry forums, court proceedings and settlement discussions as required.
- Identify and implement opportunities to continuously improve claims, injury management, reporting and team processes.
- What you’ll bring
You’ll be an accomplished workers’ compensation or injury management professional who combines strong technical expertise with the ability to lead people and influence stakeholders.
You will ideally have
At least five years’ experience in workers’ compensation , including early intervention, injury management and return to work.
- Demonstrated experience leading and developing a claims or injury management team.
- Experience working within a self-insurance environment , including regulatory compliance, audits and licence requirements.
- Comprehensive knowledge of NSW and ACT workers’ compensation legislation, regulatory requirements and guidelines.
- Experience managing complex claims and working with insurers, regulators, legal advisers, medical professionals and rehabilitation providers.
- Strong leadership, communication, stakeholder management and organisational capability.
- Sound analytical skills with the ability to turn claims data into practical business insights.
- An understanding of medical terminology and its application to injury management and return-to-work planning.
- Proficiency with Microsoft Office, claims management systems and business reporting tools.
- A relevant tertiary qualification in allied health, rehabilitation, insurance, business or a related discipline.
- A current driver's licence and the flexibility to travel as required.
Why this role?
This is an opportunity to take ownership of an important regional function and make a tangible difference to how workplace injuries and claims are managed.
You’ll have the opportunity to influence strategy, develop a specialist team, work closely with senior operational stakeholders and help create better outcomes for injured employees while supporting strong commercial, safety and compliance outcomes for the business.
Ready to make an impact?
If you’re an experienced workers’ compensation leader who enjoys developing people, solving complex challenges and partnering with the business to improve injury management outcomes, we’d love to hear from you.
Apply now and help us strengthen injury management and return-to-work outcomes across NSW and the ACT.
**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**
Regional Injury Assist Manager employer: ISS Facility Services
At ISS Facility Services, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Northampton campus provides ample opportunities for professional growth, with hands-on technical support roles that ensure compliance and efficiency in a mission-critical environment. Join us to be part of a team that values safety, reliability, and the development of its employees while working on exciting projects that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Injury Assist Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like ISS Facility Services). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like ISS Facility Services. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Regional Injury Assist Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at ISS Facility Services.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at ISS Facility Services. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at ISS Facility Services
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at ISS Facility Services to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at ISS Facility Services, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding ISS Facility Services's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
