Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team of cleaning staff, ensuring high standards and client satisfaction.
- Company: Join ISS, a global leader in workplace management, dedicated to making the world work better.
- Benefits: Enjoy a permanent role with a competitive hourly rate and opportunities for personal growth.
- Why this job: Be part of a passionate team that values people and promotes a positive work culture.
- Qualifications: Experience in team management and strong communication skills are essential.
- Other info: Flexible working hours from Monday to Friday, with a focus on health and safety.
The predicted salary is between 30000 - 42000 £ per year.
ISSOperations Manager (Cleaning)Contract: HealthcareLocation: London, SE18 4QHHours of work: 37.5Working Pattern: Monday to Friday, 8am – 4pmContract Type: PermanentHourly Rate: £14.42The Operations Manager (Cleaning) will be responsible for managing and supporting a team of domestic cleaning staff across multiple sites.This role ensures that services are delivered to the highest standard, meeting and exceeding client expectations and contractual performance targets. The postholder will act as the primary liaison with the client on day-to-day operational matters, ensuring smooth service delivery and excellent working relationships.The Role
- Lead, motivate, and manage a team of cleaning/domestic staff across different shifts, ensuring high standards of performance, attendance, and conduct.
- Develop and manage staff rotas to ensure adequate coverage and efficient use of resources.
- Provide clear direction, guidance, and support to staff, ensuring they are trained and equipped to carry out their duties effectively.
- Act as the main point of contact for the client on all operational issues, ensuring strong communication and positive relationships.
- Monitor performance against agreed KPIs and take corrective actions where required.
- Ensure compliance with health and safety policies, procedures, and company standards at all times.
- Identify opportunities for service improvements and contribute to the continuous development of the cleaning service.
Proven experience in managing teams within a cleaning, facilities, or related environment.
- Strong people management skills, with the ability to motivate and lead diverse teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, clients, and stakeholders.
- Experience in workforce planning, scheduling, and rota management.
- Strong organisational skills with the ability to prioritise tasks and work under pressure.
- Flexible and adaptable, with a proactive, hands-on approach to problem-solving.
- Commitment to maintaining high standards of cleanliness, safety, and client satisfaction.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender
#J-18808-Ljbffr
Operations Manager (Cleaning) employer: ISS Facility Services
Contact Detail:
ISS Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Cleaning)
✨Tip Number 1
Familiarise yourself with the cleaning industry standards and best practices. Understanding the specific requirements of healthcare cleaning will give you an edge, as this role demands high cleanliness and safety standards.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved service delivery.
✨Tip Number 4
Research ISS as a company and understand their values and mission. Tailoring your approach to align with their commitment to high standards and corporate responsibility will show that you're a good fit for their culture.
We think you need these skills to ace Operations Manager (Cleaning)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning teams or facilities. Use specific examples that demonstrate your leadership skills and ability to meet performance targets.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in workforce planning and client communication.
Highlight Key Skills: Emphasise your people management skills, organisational abilities, and commitment to high standards of cleanliness and safety. Use bullet points to make these stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Manager role.
How to prepare for a job interview at ISS Facility Services
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead and motivate a team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to inspire and guide staff towards achieving high standards.
✨Demonstrate Strong Communication Abilities
Since you'll be the main point of contact for clients, it's crucial to exhibit excellent communication skills. Practice articulating your thoughts clearly and confidently, and think of instances where you've built strong relationships with clients or stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Prepare scenarios from your previous experience where you had to make quick decisions or improve service delivery, and explain your thought process.
✨Highlight Your Commitment to Safety and Standards
Given the importance of health and safety in this role, be ready to discuss your understanding of compliance and how you've ensured high standards in previous positions. Share specific examples of how you've maintained cleanliness and safety in a work environment.
