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- Tasks: Lead world-class front-of-house and cleaning services while managing client relationships.
- Company: Join ISS, a leader in professional services with a focus on quality.
- Benefits: Permanent contract with opportunities for career growth and development.
- Why this job: Make a real impact by enhancing workplace experiences for clients and their teams.
- Qualifications: Strong people management skills and experience in housekeeping and Front of House services.
- Other info: Dynamic role with a focus on innovation and high standards.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ISS Office Services Manager
Contract: Professional Services, Production & Technology
Location: London, EC2V7JE
Hours of work: 45
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
Join ISS as an Office Services Manager and lead the delivery of world-class front-of-house, housekeeping, and cleaning services for our client. You will proactively anticipate client needs, acting as an ambassador for both ISS and our client\\\’s workplace.
Job Description: As Office Services Manager, you will be responsible for the full commercial and operational management of the contract, ensuring compliance, risk management, and adherence to SLAs. Success will come from building strong, trust-based relationships with clients, stakeholders, suppliers, and landlords, and delivering consistent, high-quality service.
Responsibilities
- Build and maintain strong relationships with clients, stakeholders, and employees through open, honest, and timely communication
- Manage all financial aspects of the account, ensuring budgets, salaries, bonuses, and supplier orders are accurate and compliant
- Ensure contract delivery meets agreed specifications, KPIs, and quality standards, while introducing innovations and service improvements
- Lead, recruit, train, and motivate teams, ensuring full inductions, performance management, and development plans are in place
- Oversee daily operations including Front of House services, housekeeping, cleaning, and specialist schedules, maintaining high standards and professionalism
- Take responsibility for stakeholder management, acting as the final escalation point for service-related queries and issues
- Ensure compliance with Health, Safety, and Environmental standards, company policies, site operating procedures, and maintain accurate records
Qualifications
- Senior client-focused experience with strong people management skills
- Experience managing housekeeping, cleaning, and Front of House services
- Health & Safety expertise, including IOSH qualifications, with a proven understanding of risk management
- Excellent communication, presentation, and influencing skills with credibility across clients, suppliers, and employees
- Ability to develop, review, and audit operational procedures and implement creative solutions to operational challenges
- Strong financial acumen, including budget setting, and IT literate with experience in system development
- Adaptable, strategic and operational thinker, able to prioritise under pressure while maintaining discretion
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Office Services Manager employer: ISS Facility Services
Contact Detail:
ISS Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, so don't be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don't forget to follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Office Services Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing office services. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Showcase Your People Skills: As an Office Services Manager, building relationships is key. Use your application to demonstrate your strong communication and people management skills. Share examples of how you've successfully managed teams or client relationships in the past.
Highlight Your Financial Acumen: Since you'll be managing budgets and financial aspects, make sure to include any relevant experience you have in this area. We’re looking for someone who can handle numbers confidently, so don’t forget to mention any specific achievements!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this internal role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS Facility Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Office Services Manager. Familiarise yourself with the key aspects like client relationship management, financial oversight, and compliance. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your People Skills
Since this role involves managing teams and building relationships, be prepared to discuss your experience in leading and motivating staff. Share specific examples of how you've successfully managed teams or resolved conflicts, as this will highlight your people management skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and operational thinking. Think of past experiences where you had to handle service-related issues or implement improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Financial Acumen
As financial management is a key part of the role, be ready to discuss your experience with budgets and financial compliance. Bring examples of how you've successfully managed finances in previous roles, and be prepared to talk about any tools or systems you've used to track and report on financial performance.
