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- Tasks: Lead teams to deliver top-notch mail and porterage services while ensuring safety and compliance.
- Company: Join ISS, a leading workplace management company dedicated to connecting people and places.
- Benefits: Enjoy a permanent contract with competitive pay and opportunities for personal growth.
- Why this job: Make a real impact by creating memorable experiences for high-profile clients and stakeholders.
- Qualifications: Experience in managing teams and strong communication skills are essential.
- Other info: Be part of a diverse and inclusive workplace that values creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Overview
ISSMulti Skilled Operative Supervisor Contract: Government
Location: London | Hours: 40 per week | Contract Type: Permanent
As the Multi-Skilled Operative Supervisor, you will be responsible for leading your teams and ISS supply partners to deliver safe and compliant mail and porterage services, ensuring they are completed on time and within budget while providing a superior customer experience to a high-profile site and VIPs. A key aspect of your role will be maintaining strong attention to detail and fostering excellent working relationships with ISS building users, customers, and operational support teams. You will have full accountability for the performance and success of your team. At ISS, we are dedicated to equipping our staff with the knowledge, skills, and tools needed to deliver exceptional service. Your role will involve creating a memorable workplace experience for all internal and external stakeholders, driving a culture of service excellence, and promoting positive behaviors that enhance the overall impact on colleagues and customers. Your leadership will play a crucial role in achieving our purpose of connecting people and places to make the world work better.
Key Responsibilities
- You will read, understand, and operate in line with the Service Requirements document, service matrix and other associated documents
- Ensure effective and timely delivery of supplier services to agreed timescales, service requirement, scope and quality as described within the service contracts
- Have a full and detailed understanding of the contract specific to your area of the business to ensure that all services are delivered to the agreed standard and within budget and to approved values for all Billable Works
- Track and control contract costs and provide clear and timely reporting as required and detailed within the contract documents
- Promote and ensure all Health, Safety, Environmental & Quality systems of work are implemented, maintained, and understood
- Support any key events in and out of normal working hours
- Ensure that key customers and Stakeholders are routinely engaged (formally and informally) so to maintain excellent relationships and maintain information pertaining to performance
- Own, drive and grow the relationship to improve the contract service offering
- IOSH Managing Safely preferable or to be achieved once in position
- NEC3 and/or NEC4 contract experience
- NVQ in Leading/Managing staff is advantageous
- Proven track record of successfully managing teams in a commercial, customer facing role within service provider capacity and preferably within the FM industry
- Experience of managing teams in a commercial, front of house and high-profile environment
- Working in Public Sector commercial environments is preferable
- Successfully managing multiple stakeholders, demands and time pressures
- Experience of working with Union representatives
- Requires specialist knowledge and high degree of initiative, creativity with a wide scope for discretion
Qualifications
- Experience of managing teams in a commercial, customer facing role within a service provider environment
- Experience of working with high-profile clients and a front-of-house environment
- Strong stakeholder management and communication skills
- Ability to work flexible hours including events outside normal hours
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. ISS is proud to be a diverse and inclusive employer and welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing. Please click on the following link for more information on this role. If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: ISS Facility Services
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Multi Skilled Operative Supervisor employer: ISS Facility Services
Contact Detail:
ISS Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi Skilled Operative Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes ISS tick and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about times you've successfully managed teams or projects, especially in high-pressure environments. We want to see how you can drive service excellence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at ISS right there, so keep checking back!
We think you need these skills to ace Multi Skilled Operative Supervisor
Some tips for your application 🫡
Understand the Role: Before you start writing, take a good look at the job description. Make sure you understand what being a Multi Skilled Operative Supervisor involves. This will help us tailor your application to highlight the skills and experiences that matter most.
Showcase Your Experience: When detailing your work history, focus on your experience in managing teams and delivering excellent customer service. Use specific examples that demonstrate your ability to lead and maintain strong relationships with stakeholders, as this is key for us at ISS.
Be Detail-Oriented: Attention to detail is crucial for this role. Make sure your application is free from typos and errors. A well-structured application reflects your ability to maintain high standards, which is something we value highly at ISS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the information you need about the role and our company culture there!
How to prepare for a job interview at ISS Facility Services
✨Know the Contract Inside Out
Before your interview, make sure you thoroughly understand the specifics of the contract related to the Multi Skilled Operative Supervisor role. Familiarise yourself with the service requirements and matrix, as well as any relevant health and safety regulations. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience managing teams, especially in high-pressure environments. Use specific examples to illustrate how you've successfully led teams to deliver exceptional service. Highlight your ability to foster strong relationships with stakeholders and how you’ve driven a culture of service excellence in past roles.
✨Demonstrate Stakeholder Engagement
Since this role involves maintaining excellent relationships with various stakeholders, come equipped with examples of how you've effectively engaged with customers and team members in the past. Discuss strategies you've used to manage multiple demands and how you’ve navigated challenges while keeping everyone informed and satisfied.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected situations. Think about potential challenges you might face in this role and how you would address them. This will demonstrate your initiative and creativity, which are crucial for success in a supervisory position.
