At a Glance
- Tasks: Oversee daily operations of Soft FM services at Orpington Hospital.
- Company: Join ISS, a diverse and inclusive employer committed to excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunities for career growth and continuous improvement in a dynamic setting.
- Why this job: Make a real difference in patient and customer experiences every day.
- Qualifications: Strong leadership skills and experience in service performance management.
The predicted salary is between 30000 - 40000 £ per year.
The Service Delivery Officer is responsible for the day‑to‑day operational management, coordination, and performance of all Soft Facilities Management (Soft FM) services across Orpington Hospital. This includes general catering, patient feeding, retail and restaurant services, portering, cleaning, linen, and associated support services.
Responsibilities
- Ensure services are delivered safely, efficiently, and in line with contractual requirements, NHS standards, and ISS organisational policies.
- Manage operational issues and respond effectively to service failures.
- Monitor contract performance and support delivery against agreed KPIs.
- Lead and support frontline teams to deliver high‑quality patient and customer experiences.
- Act as a key operational link between ISS, clinical teams, and wider stakeholders.
- Ensure seamless service delivery across all Soft FM functions.
- Drive continuous improvement across service areas.
Qualifications
- Strong operational management skills.
- Experience in service performance and contract management.
- Proven people management and leadership ability.
- A strong focus on enhancing customer and patient experience.
- Commitment to compliance, safety, and governance standards.
- A proactive approach to continuous improvement and professional development.
Equal Opportunity Statement
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising its commitment to supporting veterans, reservists, and military families. Through its Joint Forces Programme, ISS provides mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. ISS is a Disability Confident (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Support Services Supervisor in London employer: ISS Facility Services
At ISS, we pride ourselves on being a people-focused employer that values the wellbeing of our team members. As a Wellness Host in Slough, you will enjoy a supportive work culture that encourages personal growth and development, alongside competitive benefits and a commitment to maintaining a clean and inviting environment for both colleagues and guests. Join us to make a meaningful impact while working in a dynamic team dedicated to enhancing wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at ISS or similar organisations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for support services roles. Think about your past experiences and how they relate to operational management and customer service. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've managed teams and improved service delivery in previous roles. Remember, they’re looking for someone who can lead and inspire!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Support Services Supervisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational management and service performance. We want to see how your skills align with the role of Support Services Supervisor, so don’t hold back!
Showcase Your Leadership Skills:Since this role involves leading frontline teams, it’s crucial to demonstrate your people management abilities. Share specific examples of how you've successfully led teams and improved customer experiences in your previous roles.
Highlight Continuous Improvement:We love a proactive approach! Make sure to mention any initiatives you’ve taken to drive continuous improvement in service delivery. This shows us that you’re not just about maintaining standards but also about enhancing them.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS Facility Services
✨Know Your Soft FM Services
Familiarise yourself with the various Soft Facilities Management services mentioned in the job description. Understand how catering, cleaning, and portering contribute to patient experience. This knowledge will help you demonstrate your operational management skills during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved service delivery or resolved operational issues. Highlighting your people management abilities will resonate well with the interviewers.
✨Understand Compliance and Safety Standards
Brush up on NHS standards and compliance requirements relevant to Soft FM services. Be ready to discuss how you would ensure these standards are met while driving continuous improvement. This shows your commitment to safety and governance.
✨Emphasise Customer Experience
Be prepared to talk about your approach to enhancing customer and patient experiences. Share any strategies you've implemented in previous roles that improved satisfaction. This will align with the role's focus on delivering high-quality service.
