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- Tasks: Lead soft services at Worcester Royal Hospital, ensuring high standards and operational compliance.
- Company: Join ISS, a diverse and inclusive employer committed to supporting all backgrounds.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact in healthcare while leading a dynamic team.
- Qualifications: Experience in FM or service industry, strong leadership, and financial management skills.
- Other info: Onsite role with excellent career growth opportunities and a commitment to diversity.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced and strategic Key Account Director to lead the full scope of soft services at Worcester Royal Hospital, including cleaning, retail, catering, portering, switchboard, helpdesk and security. The role is critical in ensuring a strong strategic partnership with the customer by leveraging the Global ISS scale and developing a deep understanding of the customer's business, purpose and needs. This position is central to creating long-term value for the customer while supporting the retention and growth of the contract.
We are looking for a resilient and influential leader who can operate confidently within a complex PFI environment, manage diverse stakeholders and deliver robust operational performance. The role requires full accountability for people leadership, financial management, and ensuring services are delivered in line with SLAs and KPIs. The Key Account Director will be onsite five days a week and must be able to challenge constructively and maintain strong professional relationships.
Responsibilities- Lead the full soft services delivery across the Worcester Royal Hospital contract, ensuring high standards and operational compliance.
- Take full ownership of financial performance, including budgetary control and P&L accountability.
- Use ISS business tools and the ISS Account Development Process to drive a structured strategic customer focus.
- Ensure customer information is accurately maintained and accessible within CRM and relevant systems.
- Translate customer insights and needs into appropriate solutions and service propositions.
- Manage and engage stakeholders across both PFI partners and internal teams.
- Oversee SLA compliance, KPI reporting and performance management.
- Maintain continuous improvement, ensuring challenges are handled robustly and constructively.
- FM industry experience or experience within service-industry and supplier management.
- Experience working in large organisations with multiple stakeholders and varying expectations.
- PFI experience and understanding of associated challenges.
- Healthcare experience preferred but not essential.
- Previous experience in a similar account leadership role.
- Onsite presence required five days a week.
- Strong ability to challenge appropriately and maintain professional credibility.
- Experience in customer relationship sales and/or consultancy sales.
- Experience in budgeting, financial management, reporting and performance management.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
If you have any further queries regarding this role, please contact the Resourcing Team.
Account Director in England employer: ISS Facility Services
Contact Detail:
ISS Facility Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will not only impress your interviewers but also help you tailor your answers to show how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interview panel.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Account Director in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing soft services, especially in a healthcare setting. We want to see how your skills align with the specific needs of the role at Worcester Royal Hospital.
Showcase Your Leadership Skills: As an Account Director, you'll need to demonstrate your ability to lead diverse teams and manage stakeholders effectively. Use examples from your past roles to illustrate how you've successfully navigated complex environments and delivered results.
Highlight Financial Acumen: Since financial management is key for this role, be sure to include any relevant experience you have with budgeting, P&L accountability, and performance management. We love seeing candidates who can balance operational excellence with financial success!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at ISS Facility Services
✨Know Your Stuff
Before the interview, dive deep into the specifics of the soft services at Worcester Royal Hospital. Understand the key responsibilities and challenges associated with the role, especially in a PFI environment. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead diverse teams and manage multiple stakeholders. Think of situations where you successfully navigated complex challenges and maintained strong professional relationships. This will demonstrate your resilience and influence as a leader.
✨Financial Acumen is Key
Brush up on your financial management skills, particularly around budgeting and P&L accountability. Be ready to discuss how you've previously managed financial performance and ensured compliance with SLAs and KPIs. This will show that you can take full ownership of the financial aspects of the role.
✨Engage with Customer Insights
Think about how you've translated customer insights into actionable solutions in past roles. Be prepared to discuss specific examples where you've used customer feedback to drive service improvements or develop new propositions. This will highlight your strategic focus and customer-centric approach.