Division: ISS Government Facilities Management Are you passionate about developing people, enhancing service delivery, and helping teams thrive? ISS is seeking an experienced and engaging Learning & Development Trainer to support our Government Facilities Management division across London and the South. This is a fantastic opportunity to shape the colleague experience and drive operational excellence through impactful learning. About the Role Reporting to the Regional Learning & Development Manager, you'll lead the coordination and delivery of training programmes to frontline teams. This includes Welcome Day inductions, Placemakers workshops, PSO (PureSpace) training, supervisor development, and job-specific skills sessions. You'll also be responsible for maintaining accurate learning records, monitoring compliance, and supporting with the Learning Management System (MyLearning). Key Responsibilities
- Deliver a range of in-person and virtual training programmes across multiple locations
- Champion PSO (PureSpace) training to improve cleanliness, sustainability, and user experience
- Maintain training records and manage compliance reporting for internal and client needs
- Support with training matrix development, scheduling, and tracking of uptake
- Gather feedback from learners and assess training impactAct as the first point of contact for MyLearning, supporting user queries and account access
- Collaborate with operational, HR, and central teams to align learning with business needs
What We're Looking For
- Proven experience in a training or learning & development role, ideally supporting operational or frontline teams
- Confident presenter with excellent communication and facilitation skills
- Organised and proactive, able to manage multiple training programmes simultaneously
- Strong IT skills, including use of Microsoft Office and Learning Management Systems
- Understanding of effective learning methods, compliance training, and learner engagement
- Ability to work with a wide range of stakeholders and build strong working relationships
- Experience within facilities management or a similar service-led environment is advantageous
Why Join ISS
At ISS, people are at the heart of everything we do. This role offers a real opportunity to influence learning culture across our teams in London and the South, helping individuals grow and supporting better service outcomes for our clients. Join a company where your impact truly matters.
- Proven experience in a training or learning & development role, ideally supporting operational or frontline teams
- Confident presenter with excellent communication and facilitation skills
- Organised and proactive, able to manage multiple training programmes simultaneously
- Strong IT skills, including use of Microsoft Office and Learning Management Systems
- Understanding of effective learning methods, compliance training, and learner engagement
- Ability to work with a wide range of stakeholders and build strong working relationships
- Experience within facilities management or a similar service-led environment is advantageous
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Learning And Development Specialist in City of Westminster employer: ISS Facility Services
At ISS Facility Services, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Northampton campus provides ample opportunities for professional growth, with hands-on technical support roles that ensure compliance and efficiency in a mission-critical environment. Join us to be part of a team that values safety, reliability, and the development of its employees while working on exciting projects that make a real impact.
