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For Companies At a Glance
- Tasks: Lead the workplace experience, enhancing well-being and productivity for all.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a supportive culture with opportunities for growth and development.
- Why this job: Make a real impact on workplace culture and customer experiences.
- Qualifications: Bachelor's degree or equivalent, strong communication skills, and experience in high-profile environments.
- Other info: Training provided for First Aid and IOSH certification.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Contract: Government
Location: Bristol, BS1 6EH
Hours of work: 40
Contract Type: Permanent
At ISS, we create places that work, think, and give. As a Workplace Experience Lead, you will be at the heart of this placemaking culture, driving an exceptional customer experience for both our client and ISS.
Job Description
You will play a key role in curating a workplace environment that enhances well-being, boosts productivity, and fosters a strong company culture—making it a place where people truly want to be.
Working as part of our client’s site team, you will proactively seek opportunities to improve the onsite service experience, introducing new initiatives in line with ISS and our client’s vision.
If you're passionate about delivering world-class workplace experiences, this is a fantastic opportunity to make a real impact!
Key Responsibilities
• Act as the main point of contact, representing our client and addressing customer requests.
• Build strong, trusting relationships with colleagues and anticipate customer needs.
• Support the coordination of our client’s workplace community.
• Establish yourself as the "go-to" person for customers, delivering our client’s value proposition.
• Promote collaboration across teams, suppliers, and customer groups while prioritising our client’s interests.
• Lead the creation of an exceptional customer and workplace experience.
• Ensure awareness of emergency contacts and procedures on-site.
• Direct the front-of-house team to maintain excellence for customers and visitors.
Professional and Personal Competencies/Qualifications
• First Aid trained (EFAW minimum), training provided.
• IOSH certification (training provided).
• Bachelor’s degree or equivalent experience.
• Proficient in multiple digital communication platforms.
• Experience in high-profile environments.
• Strong verbal and written communication skills.
• Ability to work in a confidential environment.
• Advanced Microsoft Office knowledge.
• Skilled at managing multiple stakeholder demands under time pressure.
• Prior experience in Soft Services or Operations, with knowledge of real estate and hospitality.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Workplace Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workplace management and employee experience. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for creating exceptional workplace environments.
✨Tip Number 2
Network with professionals in the facilities management and workplace experience sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ISS.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your ability to build relationships and anticipate needs will resonate well with the expectations of the Workplace Manager position.
✨Tip Number 4
Research ISS's values and recent initiatives. Understanding their commitment to inclusivity and corporate responsibility will allow you to align your responses during interviews, showcasing that you're a great fit for their culture.
We think you need these skills to ace Workplace Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Workplace Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in workplace management, customer service, and any certifications like IOSH. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance workplace experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for creating exceptional workplace environments. Mention specific initiatives you have led in the past that improved customer experiences and how they relate to the values of ISS.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at ISS Facility Services UK
✨Understand the Company Culture
Before your interview, take some time to research ISS and its workplace culture. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a Workplace Manager.
✨Showcase Your Customer Service Skills
As the role involves being the main point of contact for customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully addressed customer needs or improved their experience.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to manage multiple stakeholder demands under pressure. Be ready to share how you approached these challenges and what solutions you implemented to ensure a positive outcome.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your genuine interest in the role and the company. Ask about the team dynamics, ongoing projects, or how they measure success in the Workplace Manager position.
