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For Companies At a Glance
- Tasks: Lead the on-site service experience and ensure client satisfaction daily.
- Company: Join ISS, a global leader in workplace solutions focused on integrity and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a people-first culture that values your contributions and promotes diversity.
- Qualifications: Experience in customer service or team leadership is a plus, but not essential.
- Other info: This role requires BPSS Security Clearance; check your eligibility before applying.
The predicted salary is between 36000 - 60000 £ per year.
ISS is seeking a Workplace Experience Manager to lead the on-site service experience at one of our key client locations in Bristol. This role is perfect for a proactive, people-first leader who thrives in a dynamic, customer-focused environment.
What you'll do:
- Ensure day-to-day contract compliance and adherence to ISS processes
- Foster a positive team culture and support your on-site placemakers
- Champion a seamless and elevated workplace experience for clients and end users
- Act quickly on missed SLAs and non-compliance to drive continuous improvement
- Build trusted relationships with clients and stakeholders while upholding ISS values
About You:
- Experience of working in either Workplace or Facilities Management (especially cleaning / office settings) – would be an advantage but is not essential
- Proven experience of exceeding client expectations and providing great customer service
- A strong background in people leadership and team development
- Excellent organisational skills and the ability to manage competing priorities
- A passion for service delivery and a proactive mindset
- Ability to balance process compliance with client expectations
- Ability to obtain BPSS Security Clearance.
Why ISS?
At ISS, we connect people and places to make the world work better. You’ll join a global organisation that values integrity, innovation, and inclusion. Here, every employee is empowered to make a difference and grow their career. We proudly support equality and diversity in the workplace and welcome applicants from all backgrounds.
Questions? Reach out to our Resourcing Team: resourcing.team@uk.issworld.com
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Manager
✨Tip Number 1
Familiarise yourself with the specific workplace culture of ISS. Research their values and mission to understand how they prioritise integrity, innovation, and inclusion. This knowledge will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of ISS, especially those in similar roles. They can provide valuable insights into the company’s expectations and the nuances of the Workplace Experience Manager position, which can give you an edge.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded client expectations in previous roles. Highlighting your customer service skills and proactive mindset will resonate well with the hiring team, as these are key attributes for this position.
✨Tip Number 4
Demonstrate your leadership abilities by sharing experiences where you successfully developed a team or fostered a positive work environment. This will showcase your capability to manage and inspire others, which is crucial for the Workplace Experience Manager role.
We think you need these skills to ace Workplace Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workplace or facilities management. Emphasise any roles where you exceeded client expectations or demonstrated strong leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and your proactive mindset. Mention specific examples of how you've fostered positive team cultures or improved client experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to manage competing priorities. These are crucial for the Workplace Experience Manager role, so provide concrete examples of how you've successfully balanced these in past positions.
Research ISS Values: Familiarise yourself with ISS's values of integrity, innovation, and inclusion. Reflect these values in your application to demonstrate that you align with the company's culture and mission.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your People Skills
As a Workplace Experience Manager, your ability to lead and develop a team is crucial. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your people-first approach and any specific challenges you overcame.
✨Demonstrate Customer Service Excellence
This role requires a strong focus on client satisfaction. Think of instances where you've exceeded client expectations and be ready to discuss how you achieved that. This will show your potential employer that you understand the importance of service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding missed SLAs or compliance issues. Prepare scenarios where you had to act quickly to resolve a situation, demonstrating your proactive mindset and commitment to continuous improvement.
✨Understand ISS Values
Familiarise yourself with ISS's core values of integrity, innovation, and inclusion. During the interview, relate your personal values and experiences to these principles, showing that you align with the company's culture and mission.
