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- Tasks: Lead the creation of a vibrant workplace that enhances well-being and productivity.
- Company: Join ISS, a global leader in workplace and facility management dedicated to making the world work better.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by enhancing workplace experiences and fostering a positive culture.
- Qualifications: Bachelor's degree or equivalent; experience in high-profile environments preferred.
- Other info: Training provided for First Aid and IOSH; diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At ISS, we create places that work, think, and give. As a Workplace Experience Lead, you will be an integral part of our placemaking culture, driving exceptional customer experiences for both our client and ISS.
In this role, you will work closely with our client’s site team to curate a workplace environment that promotes well-being, increases productivity, and fosters a positive company culture. You’ll be actively seeking opportunities to improve the onsite service experience and implement new initiatives that align with ISS and our client’s vision. This is a fantastic opportunity to make a meaningful impact, creating a workplace that people are excited to be a part of!
Key Responsibilities- Recognised as the point of contact for the client, with in-depth knowledge of the building and customer issues.
- Conduct site tours and oversee room bookings.
- Establish and maintain strong relationships with colleagues, customers and stakeholders, becoming the “go-to” person for service delivery.
- Support coordination and foster a community, positioning the workplace as the environment of choice.
- Lead in creating the best customer and workplace experience.
- Direct front-of-house team to ensure excellence in customer and visitor service.
- Maintain a clean, safe, and presentable office floor with a strong floor presence.
- Monitor quality control issues (e.g., cleanliness, comfort, maintenance) and log service requests.
- Take ownership of issues and coordinate service suppliers effectively.
- First Aid trained (EFAW minimum; training provided if not).
- IOSH trained (training provided if not).
- Bachelor's degree or equivalent educational experience.
- Proficient in multiple digital communication platforms.
- Experience working in a high-profile environment.
- Excellent verbal and written communication skills.
- Ability to work in a highly confidential environment.
- Advanced knowledge of Microsoft Office applications.
- Skilled in managing multiple stakeholder demands and time pressures.
- Awareness of local and global cultural trends and social impact.
- Experience in Soft Services, Operations, or the real estate and hospitality industry.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Locations
Workplace Experience Lead employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Lead
✨Tip Number 1
Familiarise yourself with the latest trends in workplace experience and placemaking. Understanding what makes a workplace engaging and productive will help you stand out as a candidate who is not only knowledgeable but also passionate about creating exceptional environments.
✨Tip Number 2
Network with professionals in the facility management and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at ISS.
✨Tip Number 3
Prepare to discuss your experience in managing stakeholder relationships. Be ready to share specific examples of how you've successfully navigated challenges in high-profile environments, as this will demonstrate your capability to excel in the Workplace Experience Lead role.
✨Tip Number 4
Showcase your understanding of the importance of well-being and productivity in the workplace. Be prepared to suggest innovative ideas or initiatives that could enhance the employee experience, aligning with ISS's vision for a positive company culture.
We think you need these skills to ace Workplace Experience Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Workplace Experience Lead position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, facilities management, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance workplace experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully improved customer experiences or managed stakeholder relationships in previous positions. Make sure to convey your understanding of ISS's values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Workplace Experience Lead role.
How to prepare for a job interview at ISS Facility Services UK
✨Know the Company Culture
Before your interview, take some time to research ISS and its workplace culture. Understanding their values and how they prioritise customer experience will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
As a Workplace Experience Lead, excellent verbal and written communication is key. Be prepared to demonstrate your ability to communicate effectively by providing examples from your past experiences where you successfully managed stakeholder relationships.
✨Highlight Relevant Experience
Make sure to discuss your background in Soft Services, Operations, or the hospitality industry. Share specific instances where you improved service delivery or enhanced customer experiences, as this will resonate well with the interviewers.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, and how success is measured in this position. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
