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- Tasks: Be the go-to person for building users, ensuring smooth service and great experiences.
- Company: Join ISS, a global leader in workplace management, dedicated to connecting people and places.
- Benefits: Enjoy a friendly team environment, excellent transport links, and opportunities for personal growth.
- Why this job: Make a real impact while working in a vibrant new business park with a supportive culture.
- Qualifications: Previous management experience, strong customer service skills, and health & safety knowledge required.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Workplace Coordinator
Before applying for this role, please read the following information about this opportunity found below.
Location: Motherwell, ML1 4WQ
Hours of work: 40
Contract Type: Permanent
We’re looking for a Workplace Coordinator to be the main point of contact between building users and IFM, ensuring seamless service delivery, exceptional customer experience, and strong client liaison across the estate.
Job Description
This is a fantastic opportunity to work in a brand-new business park with excellent transport links to Edinburgh and Glasgow, just a short walk from the office.
You’ll be part of a friendly, family-feel team, acting as the interface for employee and guest services, delivering day-to-day support while identifying opportunities to improve services.
Sharing best practices, learning from experience, and connecting the community with our services will be key to your success.
Key Responsibilities
- Reception and front-of-house duties, including greeting visitors and handling enquiries.
- Setting up and preparing meeting rooms for internal and external use.
- Assisting with IT setups and troubleshooting basic technical issues.
- Supporting the organisation and setup of events.
- Managing bookings, schedules, and room allocations efficiently.
- Providing administrative support and maintaining accurate records.
- Ensuring a professional, welcoming, and organised environment at all times.
Professional and Personal Competencies/Qualifications
- Previous management experience with proven leadership skills.
- Knowledge of fire marshal procedures and health & safety compliance.
- Strong customer service skills with experience handling diverse client needs.
- IOSH or equivalent health and safety qualification.
- Facilities management experience across multiple site types.
- Ability to implement and maintain H&S policies and procedures.
- Competent in overseeing teams and ensuring operational excellence.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
#ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do – https://www.uk.issworld.com/
Workplace Coordinator employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Coordinator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Workplace Coordinator. Understanding the nuances of reception duties, event organisation, and IT troubleshooting will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of ISS to gain insights into the company culture and expectations for the role. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Highlight your customer service experience in conversations or interviews. Since the role involves strong client liaison, showcasing your ability to handle diverse client needs will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership skills and any relevant health and safety qualifications. Being able to articulate your experience in managing teams and ensuring compliance will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Workplace Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Workplace Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in management, customer service, and facilities management. Use bullet points for clarity and focus on achievements that demonstrate your leadership skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to deliver exceptional customer service and manage diverse client needs effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Workplace Coordinator role.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Customer Service Skills
As a Workplace Coordinator, you'll be the face of the company. Be prepared to share examples of how you've successfully handled diverse client needs in the past. Highlight your ability to create a welcoming environment and ensure exceptional service delivery.
✨Demonstrate Your Organisational Abilities
This role requires efficient management of bookings, schedules, and room allocations. Bring along examples of how you've organised events or managed multiple tasks simultaneously. This will show your potential employer that you can handle the demands of the job.
✨Familiarise Yourself with Health & Safety Protocols
Knowledge of health and safety compliance is crucial for this position. Brush up on relevant procedures and be ready to discuss your experience with fire marshal duties or any health and safety qualifications you hold. This will demonstrate your commitment to maintaining a safe workplace.
✨Emphasise Teamwork and Leadership Experience
The role involves overseeing teams and ensuring operational excellence. Share your previous management experiences and how you've led teams effectively. Highlight your ability to connect with colleagues and foster a collaborative environment, which aligns with the company's values.