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- Tasks: Lead a team to ensure top-notch food service in a hospital setting.
- Company: Join ISS, a global leader in workplace management dedicated to making a positive impact.
- Benefits: Enjoy job security, career progression, and a supportive work environment.
- Why this job: Make a difference in patients' lives while developing your leadership skills.
- Qualifications: Catering experience preferred; strong people management skills required.
- Other info: Diversity and inclusivity are at the heart of our company culture.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Hostess Supervisor
Location: Coventry, CV2 2DX
Hours of work: 40
Contract Type: Permanent
The Hosting Supervisor will work as part of a team of supervisors overseeing the kitchens to ensure that high standards are consistently maintained and excellent service is delivered daily.
Working in a hospital environment brings a strong sense of reward and achievement, knowing that the patients’ wellbeing is being supported through quality food service.
This role offers job security as hospitals will always need these positions, and it provides a solid pathway for career progression within ISS, allowing you to build a long and fulfilling future with the company.
Job Description
You will oversee large teams on each shift, comprising around 46 team members working various shift patterns between 7 am to 2 pm and 3 pm to 7 pm.
The kitchens are spread across six floors, with responsibility for two floors per supervisor. Key duties also include managing payroll, staff allocation for shifts, and completing kitchen logbook checks.
Each day, approximately 1,200 patients are fed three times daily from 21 kitchens across the hospital site, making this role vital to the smooth running and success of the catering operation.
Key Responsibilities
- Provide leadership and support to ensure staff work efficiently and comply with policies
- Promote effective communication to foster positive employee relations
- Manage recruitment, induction, and training per ISS and Trust guidelines
- Handle staff management including absence, disciplinary and grievance issues
- Build strong working relationships with Trust, ProjectCo, ISS, and partners
- Maintain adequate staffing levels and manage additional resource needs
- Monitor service quality, report to line manager, and implement corrective actions
Professional and Personal Competencies/Qualifications
- Catering experience, preferably from any sector
- Strong people management skills
- Ability to adapt team allocations based on needs
- NVQ Level 2 Food Safety preferred but not essential (can be provided)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Supervisor employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the specific challenges of managing a large team in a hospital kitchen environment. Understanding the unique dynamics and pressures can help you demonstrate your leadership skills during interviews.
✨Tip Number 2
Network with current or former employees of ISS, especially those in supervisory roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in managing staff and handling various HR issues. Be ready to share specific examples of how you've successfully navigated challenges like absence management or disciplinary actions.
✨Tip Number 4
Showcase your commitment to quality service and patient wellbeing. Highlight any relevant experience in catering or food service that aligns with the values of ISS, as this will resonate well with the hiring team.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and competencies required for the Supervisor position. Tailor your application to highlight relevant experience in catering and people management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your catering experience, leadership skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage teams effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and the importance of quality food service in a hospital environment. Mention specific examples of how you have successfully led teams or improved service quality in previous roles.
Highlight Relevant Skills: Make sure to emphasise your strong people management skills and adaptability in your application. Discuss any experience with payroll management, staff allocation, or training, as these are crucial for the Supervisor role.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Leadership Skills
As a Supervisor, you'll be leading a large team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure environments. Highlight any specific examples where you improved team performance or resolved conflicts.
✨Understand the Catering Environment
Familiarise yourself with the unique challenges of working in a hospital catering setting. Research the importance of food service in patient care and be ready to discuss how you can contribute to maintaining high standards and ensuring patient satisfaction.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to showcase your ability to foster positive employee relations and manage diverse teams. Think of examples where you successfully communicated policies or changes to staff and how that impacted team morale.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding staffing issues or service quality. Practice responding to hypothetical scenarios related to managing absences, disciplinary actions, or handling grievances to demonstrate your readiness for the role.