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- Tasks: Design and deliver engaging training for operational teams in a fast-paced environment.
- Company: Join ISS, a global leader in workplace and facilities management.
- Benefits: Inclusive employer with a commitment to diversity and wellbeing.
- Why this job: Shape training programmes and drive continuous improvement while developing high-performing teams.
- Qualifications: Experience in training or coaching within an operational environment is essential.
- Other info: Opportunity for travel and flexibility across multiple locations.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Operational Trainer to join our Operational Service Centre, supporting the development of high-performing facilities maintenance teams. This role offers the opportunity to shape training programmes, support operational excellence, and drive continuous improvement across a fast-paced environment.
The Role
- You will design, deliver, and continuously improve training that ensures operational teams have the skills and knowledge to deliver high-quality, compliant services.
- Working closely with Team Leaders and stakeholders, you will support team development, contract mobilisation, and the consistent rollout of processes across the business.
Key Responsibilities
- Design and deliver engaging training for operational teams (in-person and virtual).
- Identify skills gaps and support development through structured learning and skills matrices.
- Support mobilisation of new contracts through effective onboarding and training delivery.
- Roll out new processes and systems, keeping training materials up to date.
- Reinforce quality, compliance, and best practice through coaching and training.
- Monitor training effectiveness and drive continuous improvement.
About You
- Experience in training, coaching, or L&D within an operational or facilities environment.
- Strong understanding of service delivery and operational processes.
- Confident communicator with the ability to influence stakeholders.
- Organised, proactive, and comfortable managing multiple priorities.
- Passionate about developing people and improving performance.
Additional Information
This role may require occasional travel and flexibility to support training across multiple locations. Strong IT skills are essential, with tools such as Microsoft Visio being advantageous.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
Operational Trainer in Stoke-on-Trent employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Trainer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the facilities maintenance field, especially those who work at ISS. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee, bring examples of your training programmes or success stories. It’s all about demonstrating how you can make a difference.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss how you would handle real-life scenarios in training and development. Think about challenges you've faced and how you overcame them—this will showcase your problem-solving skills.
We think you need these skills to ace Operational Trainer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and operational processes. We want to see how your skills align with the role of Operational Trainer, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: As a confident communicator, it’s important to demonstrate this in your written application. Use clear and concise language, and don’t forget to mention any experiences where you’ve influenced stakeholders or delivered engaging training.
Highlight Your Organisational Skills: We’re looking for someone who can manage multiple priorities effectively. In your application, share examples of how you’ve successfully juggled various tasks or projects, especially in a fast-paced environment like facilities maintenance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it shows you’re keen to join our team at ISS. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Training Stuff
Make sure you brush up on your training methodologies and techniques. Be ready to discuss how you've designed and delivered training in the past, especially in operational or facilities environments. Highlight any specific programmes you've created that led to measurable improvements.
✨Show Off Your Communication Skills
As an Operational Trainer, you'll need to influence and engage stakeholders. Prepare examples of how you've effectively communicated with different teams or individuals. Think about times when your communication made a real difference in training outcomes.
✨Be Ready to Discuss Continuous Improvement
This role is all about driving continuous improvement, so come prepared with examples of how you've identified skills gaps and implemented changes. Talk about how you've monitored training effectiveness and what steps you've taken to enhance training materials over time.
✨Demonstrate Your Organisational Skills
With multiple priorities to manage, it's crucial to show that you're organised and proactive. Share your strategies for managing various training sessions and how you keep everything on track. Mention any tools or systems you use to stay organised, especially if they relate to IT skills like Microsoft Visio.