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- Tasks: Lead site operations, ensuring client satisfaction and compliance while managing resources and financial performance.
- Company: ISS is a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a commitment to corporate responsibility.
- Why this job: Join a passionate team focused on innovation, customer service, and making a positive impact.
- Qualifications: Degree in Mechanical, Electrical, or Industrial Engineering; leadership experience in technical services required.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
Reporting to the Key Account Director, the Site Manager will act as the single point of contact for all operational matters on site. You will be responsible for maintaining a successful and sustainable relationship with our client, ensuring that all service delivery meets statutory compliance and contractual obligations.
This role requires strong leadership, as you will be providing direction and support to all ISS colleagues based on site. Promoting a positive health and safety culture will be a key priority, alongside driving operational excellence and embedding best practices to enhance performance, customer satisfaction, and long-term growth. We’re looking for a confident and proactive leader who can ensure seamless delivery, inspire teams, and represent ISS with integrity and professionalism.
Key Responsibilities- Ensure high client satisfaction by supporting consistent service delivery, local initiatives, and process/reporting standards
- Lead all technical services to meet contractual and statutory requirements while driving cost savings and risk management
- Own financial performance, including revenue, expenses, and debt management, while meeting growth and margin targets
- Manage operational resources, including recruitment, development, and succession planning for technical leadership roles
- Oversee CAFM systems to ensure accurate service delivery reporting and compliance
- Act as the primary technical contact for the client, ensuring obligations are met and strong relationships are maintained
- Develop and deliver a strategic technical services plan aligned to client needs and ISS objectives
- Proven leadership in technical services delivery within a building services environment, ideally in retail
- Degree-qualified in Mechanical, Electrical, or Industrial Engineering; Chartered/Registered Engineer status preferred
- Strong experience managing engineering contracts, with solid commercial awareness and project delivery
- Skilled in developing and implementing processes, systems, and best practices for hard FM services
- Excellent communicator with strong interpersonal, planning, and team leadership skills
- Demonstrates analytical thinking, decision-making and a structured, problem-solving approach
- Entrepreneurial mindset with a focus on customer service, innovation, and continuous improvement
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Site Facilities Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Facilities Manager
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management, especially in the context of building services. Understanding current best practices and innovations can help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Site Facilities Manager role at ISS.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples that demonstrate your ability to inspire and drive operational excellence.
✨Tip Number 4
Research ISS's values and recent projects to understand their corporate culture and objectives. Tailoring your conversation to align with their mission can show your genuine interest in the company and the role.
We think you need these skills to ace Site Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and leadership roles. Emphasise your technical services delivery skills and any experience with building services, particularly in retail environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've driven operational excellence and maintained client relationships in previous positions.
Highlight Key Competencies: In your application, clearly outline your competencies such as leadership, communication, and problem-solving skills. Use examples to demonstrate how these have contributed to your success in past roles.
Showcase Your Commitment to Safety and Compliance: Given the emphasis on health and safety in the job description, include any relevant certifications or training you have completed. Discuss how you have promoted a positive safety culture in previous roles.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Site Facilities Manager, strong leadership is crucial. Be prepared to discuss your previous experiences in leading teams, managing conflicts, and driving operational excellence. Use specific examples to illustrate how you've inspired teams and maintained high client satisfaction.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, ensure you can speak confidently about your background in Mechanical, Electrical, or Industrial Engineering. Highlight any relevant projects or contracts you've managed, focusing on compliance and best practices in facilities management.
✨Emphasise Financial Acumen
The role involves managing financial performance, so be ready to discuss your experience with budgeting, revenue management, and cost-saving initiatives. Prepare to share examples of how you've successfully met growth and margin targets in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to overcome challenges in service delivery or client relations, and be ready to explain your thought process and the outcomes.
