Retail Specialist (Convenience Stores)

Retail Specialist (Convenience Stores)

Location: Home Based

Contract Type: Fixed Term Contract (6 months – 12 months)

Immediate Start Available

ISS Facility Services UK are a leading provider of facilities services, and they are now looking for a Retail Specialist with strong convenience retail experience to shape, develop and deliver C-Store models across a range of bids and locations.

This role plays a major part in building commercially robust, operationally viable retail solutions that align with our wider food and retail strategy.

Job Description

As a Retail Specialist, you will work from concept through to solutioning, translating bid requirements into location-specific operational proposals, supporting franchise alignment, and ensuring each model is scalable, compelling, and commercially sound.

This is a hands‑on and highly collaborative position, working cross‑functionally with culinary, design, commercial and mobilisation teams to ensure a seamless retail offer.

Key Responsibilities

• Create and refine C-Store models aligned to the wider retail blueprint and brand portfolio
• Identify portfolio gaps and develop commercially viable enhancements
• Ensure solutions meet both financial and operational performance thresholds
• Translate bid requirements into tailored store concepts
• Conduct site visits and stakeholder engagement to build the right format for the location
• Shape franchise partner investment plans and operating models
• Manage relationships with franchise partners
• Support the development of floorplans and operational blueprints
• Act as the link between franchisees and project teams
• Define product ranges, categories and planograms
• Ensure alignment to market trends and consumer expectations
• Support pricing and labour modelling for commercial viability
• Work closely with culinary, nutrition, pricing, digital and design teams
• Ensure solutions are fully integrated and brand‑aligned
• Contribute to governance documentation and bid presentations
• Review performance data to inform future enhancements
• Drive innovation in format, layout, and consumer experience

Professional and Personal Competencies / Qualifications

• Strong experience in convenience retail / C-Store development
• Ability to translate concepts into commercially viable on‑the‑ground solutions
• Skilled in stakeholder and franchise partner management
• Solutions‑driven, proactive, and confident working autonomously
• Strong communication skills – able to influence internal and external stakeholders
• Experience working cross‑functionally in food / retail or hospitality projects

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Customer Service, Sales, and General Business

Industries

Facilities Services, Retail, and Military and International Affairs