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- Tasks: Lead and manage food service operations across multiple healthcare sites.
- Company: Join ISS, a global leader in workplace and facility management dedicated to enhancing user experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team focused on delivering exceptional customer experiences in a fast-paced setting.
- Qualifications: Experience in multi-site retail or food operations, strong leadership, and problem-solving skills required.
- Other info: Flexible travel across sites is essential; inclusivity and diversity are core values at ISS.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from ISS Facility Services UK
Recruitment Partner on behalf of ISS Facility Services UK at Omni RMS | Workplace, Soft Services and Hospitality/ Catering / Food Management
Retail Operations Manager
Location: Midlands and the North
Hours of work: 40
Contract Type: Permanent
The Retail Operations Manager is responsible for delivering high-quality food service and retail standards across multiple healthcare sites.
This role ensures operational consistency, overseeing daily management, financial performance, and customer satisfaction while maintaining strict compliance with health and safety regulations.
Job Description
Leading and developing site teams, the Retail Operations Manager plays a key role in driving efficiency and profitability, supporting new site mobilisation, and ensuring adherence to company policies and industry standards.
This role also requires close collaboration with cross-functional teams to continuously enhance operational performance.
With a strong focus on cost optimisation, service excellence, and continuous improvement, this is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences.
Key Responsibilities
- Manage daily food service or retail operations, ensuring high standards and customer satisfaction.
- Enforce food safety, health, and quality compliance in a healthcare environment.
- Oversee budgets, P&L, and cost control to maximise profitability while maintaining service quality.
- Recruit, develop, and retain talent, fostering a high-performance culture.
- Enhance customer experience by implementing service improvements based on feedback.
- Collaborate with diverse teams to align site operations with company goals.
- Proactively manage multiple sites, prioritising tasks and solving operational challenges efficiently.
Professional and Personal Competencies/Qualifications
- Proven experience managing multi-site retail or food operations, preferably in fast-paced or healthcare environments.
- Strong commercial acumen with the ability to manage costs, optimise P&L, and achieve financial targets.
- Effective leader with a coaching mindset, ensuring team development while maintaining accountability.
- Confident in health and safety compliance, food quality standards, and operational best practices.
- Strong problem-solving skills to address operational challenges proactively.
- Flexible and mobile, willing to travel across multiple sites to support teams effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
- Industries
- Facilities Services and Food and Beverage Services
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Retail Operations Manager (Food) employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager (Food)
✨Tip Number 1
Familiarise yourself with the latest trends in food service and retail operations, especially within healthcare settings. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the food service and healthcare sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at ISS.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency or customer satisfaction in previous roles. Being able to share measurable outcomes will set you apart as a candidate who can deliver results.
✨Tip Number 4
Showcase your leadership style by highlighting your experience in developing teams and fostering a high-performance culture. Be ready to explain how you motivate staff and ensure accountability while maintaining a positive work environment.
We think you need these skills to ace Retail Operations Manager (Food)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing multi-site retail or food operations, especially in fast-paced or healthcare environments. Use specific examples to demonstrate your leadership and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer experiences and your understanding of the importance of health and safety compliance in food service. Mention how your values align with ISS's commitment to inclusivity and diversity.
Highlight Key Competencies: In your application, emphasise your commercial acumen, ability to manage costs, and experience in optimising P&L. Provide examples of how you've successfully enhanced customer experiences through service improvements.
Showcase Your Leadership Style: Describe your coaching mindset and how you develop and retain talent within your teams. Include examples of how you've fostered a high-performance culture and managed operational challenges effectively.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Retail Operations Manager, you'll be leading teams across multiple sites. Be prepared to discuss your leadership style and provide examples of how you've successfully developed and motivated teams in the past.
✨Demonstrate Financial Acumen
This role requires strong commercial skills, so brush up on your knowledge of P&L management and cost control. Be ready to share specific instances where you've maximised profitability while maintaining service quality.
✨Emphasise Compliance Knowledge
Given the focus on health and safety regulations, it's crucial to demonstrate your understanding of food safety and compliance standards. Prepare to discuss how you've ensured adherence to these regulations in previous roles.
✨Prepare for Problem-Solving Scenarios
The ability to tackle operational challenges is key in this fast-paced environment. Think of examples where you've proactively solved problems and improved operational efficiency, and be ready to share these during the interview.
