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For Companies At a Glance
- Tasks: Lead retail strategy and operations in healthcare, ensuring excellence and compliance.
- Company: Join ISS, a global leader in workplace management, dedicated to enhancing user experiences.
- Benefits: Enjoy a dynamic career with opportunities for growth and a focus on inclusivity.
- Why this job: Make a real impact in healthcare while driving innovation and customer satisfaction.
- Qualifications: Leadership experience in retail or food service with strong operational and strategic skills.
- Other info: ISS values diversity and welcomes applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Contract: Healthcare
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
The Retail Operations Director plays a pivotal role in shaping and executing the retail strategy within healthcare, ensuring it aligns with organisational objectives while maintaining a strong focus on site-level operational excellence.
Job Description
Overseeing the daily management of the Healthcare Food Retail Business, this role holds the authority to recommend and implement strategic improvements that enhance capability, performance, and profitability.
A key aspect of this position is driving financial stewardship, fostering stakeholder engagement, and ensuring compliance with industry regulations.
With a commitment to retail excellence and customer satisfaction, the Retail Operations Director will lead and inspire teams to deliver exceptional service standards, continuously optimising operations to meet the evolving needs of the healthcare sector.
If you’re a strategic thinker with a passion for retail innovation and operational excellence, this is an exciting opportunity to make a lasting impact.
Key Responsibilities
- Develop and execute retail strategies to enhance performance and align with healthcare goals.
- Manage budgeting, P&L, and financial targets to maximise profitability.
- Lead teams to uphold quality standards, compliance, and customer engagement.
- Collaborate with commercial, culinary, and marketing teams to optimise products and services.
- Analyse performance metrics and implement improvements.
- Drive customer satisfaction, retention, and brand perception initiatives.
- Ensure compliance with health, safety, and regulatory standards.
- Support and develop retail excellence programmes aligned with brand values.
Professional and Personal Competencies/Qualifications
- Leadership experience in retail or food service with strong operational expertise.
- Proven ability to develop and execute strategic plans aligned with business goals.
- Skilled in building relationships with stakeholders, suppliers, and franchise partners.
- Strong P&L management, budgeting, and cost optimisation experience.
- Data-driven decision-maker focused on continuous improvement.
- Customer-focused, ensuring high service standards and brand alignment.
- Effective team leader, fostering accountability and high performance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Retail Operations Director employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Director
✨Tip Number 1
Familiarize yourself with the healthcare retail landscape. Understanding the unique challenges and opportunities in this sector will help you speak confidently about how you can drive operational excellence and customer satisfaction.
✨Tip Number 2
Network with professionals in the healthcare and retail sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about current trends and best practices.
✨Tip Number 3
Prepare to discuss your experience with P&L management and budgeting in detail. Be ready to share specific examples of how you've maximized profitability and driven financial stewardship in previous roles.
✨Tip Number 4
Showcase your leadership style and team-building skills. Think of examples where you've inspired teams to achieve high performance and maintained quality standards, as these are crucial for the Retail Operations Director role.
We think you need these skills to ace Retail Operations Director
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Operations Director position. Understand the key responsibilities and required competencies, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant leadership experience in retail or food service. Emphasize your operational expertise, strategic planning abilities, and any experience with P&L management and budgeting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail innovation and operational excellence. Use specific examples from your past experiences to demonstrate how you can drive financial stewardship and enhance customer satisfaction.
Highlight Stakeholder Engagement Skills: In your application, make sure to mention your ability to build relationships with stakeholders, suppliers, and franchise partners. This is crucial for the role, so provide examples of how you've successfully collaborated in the past.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Strategic Thinking
Be prepared to discuss your experience in developing and executing retail strategies. Highlight specific examples where your strategic decisions led to improved performance or alignment with business goals.
✨Demonstrate Financial Acumen
Since the role involves managing budgeting and P&L, come ready to talk about your experience with financial management. Share how you've maximized profitability in previous roles and any relevant metrics that showcase your success.
✨Emphasize Team Leadership Skills
As a Retail Operations Director, leading teams is crucial. Prepare to discuss your leadership style and provide examples of how you've inspired teams to achieve high service standards and operational excellence.
✨Prepare for Compliance and Regulatory Questions
Given the importance of compliance in healthcare, be ready to discuss your understanding of health, safety, and regulatory standards. Share experiences where you ensured compliance while maintaining operational efficiency.
