PFI Compliance Manager

The PFI Compliance Manager is a key role within ISS Healthcare, responsible for ensuring contractual compliance, performance management, and commercial oversight of Soft FM services under a long-term PFI agreement with the NHS Trust.

This role presents a real challenge and an exciting opportunity to strategically influence customers and lead transformational change, leveraging your position to foster collaboration and innovation. As the internal subject matter expert, you will ensure robust governance, implement best practices, and deliver service excellence across all contractual obligations. This role goes beyond traditional contract management - it requires a proactive leader with deep contractual knowledge and a forward-thinking mindset. You will be passionate about exceeding client expectations by embedding industry-leading compliance processes.

• Lead all contractual reporting, ensuring accurate weekly and monthly submissions in line with PFI schedules.
• Manage the Unitary Charge Pack process, validating payments, performance deductions, and KPIs.
• Use CAFM systems to track contractual deliverables and audit compliance, recommending improvements as needed.
• Resolve commercial issues including service variations, SPV engagement, deductions, and dispute avoidance.
• Drive accuracy and timeliness of monthly invoicing while ensuring data is audit-ready and compliant with NHS standards.
• Lead performance reviews, conduct root cause analysis on underperformance, and oversee corrective actions.
• Build strong relationships with Trust and SPV stakeholders, acting as the main contact for performance and compliance queries.

• Must have strong PFI knowledge, healthcare experience preferred but PFI expertise is essential.
• Commercially savvy with experience in contractual disputes and financial impacts.
• Deep understanding of contract mechanics and sharp commercial awareness.
• Excellent communication skills, able to engage and influence at senior levels.
• Demonstrates maturity with strong analytical skills and insight generation.
• Confident in challenging both internal teams and the customer constructively.
• Credible, professional, and able to build trust quickly across stakeholders.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.