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- Tasks: Lead and manage housekeeping and mail logistics for top-notch service delivery.
- Company: A leading facility management company in Greater London.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving operational excellence and team performance.
- Qualifications: Experience in facilities management and strong customer service skills required.
- Other info: Support the General Manager and manage budgets in a high-performance culture.
The predicted salary is between 43200 - 72000 £ per year.
A leading facility management company is seeking an Operations Lead in Greater London to oversee Housekeeping and Mail Logistics. The role combines hands-on management and strategic oversight, focusing on service excellence, compliance, and team development.
Candidates should have experience in facilities management, strong customer service skills, and the ability to drive operational improvements. You will also support the General Manager and manage budgets while fostering a culture of high performance among your teams.
Operations Lead: Facilities & Service Delivery in London employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead: Facilities & Service Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for an Operations Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to service excellence and compliance, so you can showcase how your experience aligns with their values. We want you to shine when it comes to discussing operational improvements!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond. We want you to demonstrate that you can foster a high-performance culture among your teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can drive operational success and make a real impact in our teams.
We think you need these skills to ace Operations Lead: Facilities & Service Delivery in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your experience in facilities management clearly. We want to see how your background aligns with the role, especially in areas like housekeeping and mail logistics.
Emphasise Customer Service Skills: Since strong customer service skills are key for this position, share specific examples of how you've excelled in this area. We love seeing how you’ve made a positive impact on clients or teams!
Demonstrate Strategic Thinking: This role requires a mix of hands-on management and strategic oversight. We recommend including instances where you've driven operational improvements or managed budgets effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Facilities Management Stuff
Make sure you brush up on your facilities management knowledge. Understand the latest trends in housekeeping and mail logistics, as well as compliance standards. This will show that you're not just familiar with the basics but are also keen on driving operational improvements.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved issues or improved service delivery. This will demonstrate your commitment to service excellence, which is crucial for the role.
✨Be Ready to Discuss Budget Management
Since you'll be managing budgets, come prepared to discuss your experience with financial oversight. Have examples ready that illustrate how you've successfully managed costs while maintaining high service standards. This will highlight your strategic thinking and operational acumen.
✨Foster a High-Performance Culture
Think about how you've developed teams in the past. Be ready to share strategies you've used to motivate and inspire your team members. This will show that you understand the importance of team development and can contribute to a culture of high performance.
