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- Tasks: Lead a £36m healthcare contract, overseeing multi-site operations and ensuring service excellence.
- Company: Join ISS, a world-leading workplace and facility management company with a people-first approach.
- Benefits: Competitive salary, career development opportunities, and a commitment to diversity and inclusion.
- Why this job: Make a real impact in healthcare while leading a dynamic team in a fast-paced environment.
- Qualifications: Experience in senior FM roles, strong leadership skills, and financial acumen required.
- Other info: Exciting career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly capable Key Account Director to lead a £36m per annum facilities management contract within the healthcare and NHS sector. This is a pivotal senior leadership role overseeing multi-site FM operations and ensuring the delivery of high-quality, compliant and efficient services across three major hospital locations.
We’re looking for a confident, resilient Key Account Director with a strong Facilities Management background to lead a high-profile account. You’ll oversee two Key Account Managers, drive commercial performance and play a key role in mobilising brand-new services on the contract. So, if you thrive in a fast-paced environment, enjoy working with senior stakeholders and want to make a visible impact - then this could be your next big step!
Multi-site role with 3 main locations in London:
- Chelsea & Westminster Hospital
- Royal Marsden Hospital
- Sutton Hospital
What You’ll Be Doing
- Deliver on mobilisation commitments following a new 10-year contract win at Royal Marsden.
- Lead, mentor and empower two Key Account Managers across Chelsea & Westminster NHS Trust and Royal Marsden NHS Trust.
- Build and maintain a strategic partnership between ISS and FRC, strengthening relationships and ensuring operational alignment.
- Drive consistent operational performance across all sites, ensuring service excellence and compliance with Trust expectations.
- Oversee financial performance, ensuring budgets, forecasts and commercial targets are met.
- Ensure accurate contract information is maintained and convert data insights into service improvements.
- Enhance stakeholder engagement through regular communication, aligned to Trust values and the account development plan.
- Promote innovation and best practice across all locations, acting as a senior subject-matter expert and representing the organisation at internal and Trust-wide meetings.
What We’re Looking For
- Demonstrable experience of operating at Key Account Director level or similar senior FM leadership role – preferably in Healthcare.
- Experience working within large organisations with multiple stakeholders and differing expectations.
- Financially astute, with strong skills in budgeting, financial management, reporting and performance management.
- Skilled in SLA management and KPI reporting.
- A natural people leader with strong decision-making skills and an action-oriented approach.
- Degree-level educated or qualified by experience.
- Must hold a full UK driving licence.
- Background in healthcare FM is a bonus.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Key Account Director in London employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with the NHS and healthcare sector. We want you to showcase your knowledge and passion for the role of Key Account Director, so practice answering common interview questions and have some insightful questions ready for them too.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and driving performance. We’re looking for someone who can lead and inspire, so share examples of how you’ve successfully mentored others or improved operational efficiency in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make this happen!
We think you need these skills to ace Key Account Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Director role. Highlight your experience in facilities management, especially within healthcare, and showcase any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your ability to lead and drive performance in multi-site operations. Let us know why you’re excited about this opportunity!
Showcase Your People Skills: As a Key Account Director, you'll be leading teams and engaging with stakeholders. Make sure to highlight your people management skills and any experience you have in building strategic partnerships. We love seeing candidates who can connect with others and foster collaboration!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at ISS!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Numbers
As a Key Account Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to budgeting and performance management. Be ready to discuss how you've successfully managed budgets in the past and how you plan to drive financial performance in this role.
✨Showcase Your Leadership Style
This role involves leading and mentoring Key Account Managers, so be prepared to share your leadership philosophy. Think of specific examples where you've empowered your team or improved operational performance. Highlight your people skills and decision-making abilities during the interview.
✨Understand the Healthcare Landscape
Familiarise yourself with the healthcare sector, especially the NHS. Research current trends, challenges, and innovations in facilities management within healthcare. This knowledge will not only impress your interviewers but also show that you're genuinely interested in making an impact in this field.
✨Prepare for Stakeholder Engagement
Since you'll be working with multiple stakeholders, think about how you can enhance stakeholder engagement. Prepare examples of how you've successfully communicated and aligned with different parties in previous roles. This will demonstrate your ability to build strategic partnerships and maintain operational alignment.
