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- Tasks: Lead strategic initiatives to enhance client retention and drive growth in healthcare.
- Company: Join ISS, a global leader in workplace and facility management.
- Benefits: Enjoy a competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in healthcare by strengthening partnerships and improving customer satisfaction.
- Qualifications: Proven experience in managing complex healthcare contracts and driving service growth.
- Other info: Be part of a diverse team committed to inclusivity and making a difference.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Are you a strategic, forward-thinking leader with a passion for client retention, solution design, and sustainable growth? We’re seeking an exceptional Solutions Director (Healthcare) to lead retention and growth initiatives across our healthcare division. This is a pivotal role focused on strengthening long-term partnerships, elevating customer satisfaction, and driving top-line sales performance.
As the Solutions Director, you will work closely with the Divisional Director to shape retention and organic growth strategies that align with the wider commercial direction. You’ll collaborate across operational, commercial, and support functions to identify opportunities that reinforce our WIN, KEEP & GROW approach, ensuring we remain the preferred long-term partner for our healthcare clients.
Key Responsibilities- Lead retention activities across the healthcare division, delivering robust strategic retention and off-market initiatives.
- Support the achievement of top-line sales targets with a strong focus on retention and organic account growth.
- Influence client engagement plans in alignment with WIN, KEEP & GROW priorities.
- Drive the effective use and implementation of commercial tools, processes, and governance standards.
- Contribute to solution development, bidding strategies, and customer engagement throughout the commercial lifecycle.
- Lead, motivate, and coordinate subject matter experts and support teams throughout the retention and solutions process.
- Demonstrable experience of leading large, complex FM healthcare focused contracts.
- Proven track record in account retention, including solution development, negotiation, and formal tender processes.
- Experience driving service growth, innovation, and customer‑centred improvements.
- Strategic thinker with strong influencing skills and a collaborative approach.
- Decisive, action‑oriented, and able to balance multiple stakeholder needs.
- Strong problem‑solving capabilities with the ability to deliver measurable results.
- Demonstrates key leadership competencies including strategic mindset, commercial and financial acumen, customer focus, collaboration, and high‑level communication skills.
- Must hold a full UK driving licence, as the role involves travel between sites.
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Commercial Solutions Director in London employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Solutions Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant LinkedIn groups, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in account retention and solution development. Share specific examples of how you've driven growth and improved customer satisfaction in previous roles.
✨Tip Number 3
Prepare for interviews by researching ISS and its approach to client retention and growth. Understand their WIN, KEEP & GROW strategy and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the ISS team and contributing to their mission of making the world work better.
We think you need these skills to ace Commercial Solutions Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in healthcare solutions and client retention. We want to see how your skills align with our WIN, KEEP & GROW approach!
Showcase Your Leadership Skills: As a Solutions Director, you'll need to demonstrate your leadership capabilities. Share examples of how you've led teams or projects in the past, especially in complex FM healthcare contracts.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your achievements and strategies, as we appreciate direct communication that gets to the point.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Before the interview, dive deep into ISS Facility Services and their healthcare division. Understand their WIN, KEEP & GROW strategy and think about how your experience aligns with their goals. This will show that you’re not just interested in the role but also in the company’s mission.
✨Showcase Your Leadership Skills
As a Solutions Director, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past where you've led teams or projects successfully, especially in complex FM healthcare contracts. Highlight your strategic mindset and how you’ve influenced client engagement plans.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to balance multiple stakeholder needs. Think of specific scenarios where you’ve had to negotiate or develop solutions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the future direction of the healthcare division or how they measure success in client retention. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
