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For Companies At a Glance
- Tasks: Lead training activities and develop engaging learning programmes for frontline colleagues.
- Company: Join ISS, a leading FM provider dedicated to connecting people and places.
- Benefits: Enjoy flexible working hours and the chance to make a real impact in essential services.
- Why this job: Shape the learning culture while supporting vital teams in a dynamic environment.
- Qualifications: Experience in L&D roles, strong communication skills, and proficiency in Excel required.
- Other info: Occasional early/late shifts and weekend work may be necessary.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
LEARNING & DEVELOPMENT LEAD
Derby, DE22 3NE | Permanent | 37.5 hours per week
Are you passionate about people development and training delivery?
We’re looking for a Learning & Development Lead to join our senior leadership team on one of ISS’s largest and most impactful PFI contracts – supporting over 800 frontline colleagues who help keep essential services running for patients and communities.
This is an exciting opportunity for someone ready to take full ownership of learning across a dynamic operational environment.
From onboarding to ongoing training compliance, you’ll play a key role in shaping the skills, safety, and engagement of our workforce.
You’ll design, manage, and deliver training programmes that not only meet compliance needs, but also inspire personal growth and team effectiveness. The role offers both independence and influence – ideal for someone who thrives in people-focused settings with lots of stakeholder interaction.
Please note: Some flexibility is required from the successful candidate regarding working hours. The hospital is a 24/7 operation and therefore the L&D Lead will occasionally be required to do early shifts/late shifts (perhaps a couple of times a month) and also work 1 in 8 weekends (with days given back in lieu).
Key Responsibilities
- Lead the delivery of all site training activities, including mandatory and competency-based learning
- Deliver engaging inductions, toolbox talks, and tailored sessions across multiple departments
- Monitor and report on compliance with training KPIs and statutory standards
- Maintain accurate records and evidence to support audits and internal reviews
- Continuously review and improve training content to meet evolving needs
- Partner with line managers to identify and address skill gaps or development opportunities
- Drive operational excellence through competency frameworks and robust documentation
About You
- Demonstrable experience of working in a Learning & Development or Training type role – e.g. L&D Coordinator, L&D Advisor, Trainer (or equivalent)
- Experienced in the creation of training materials / training courses etc
- Comfortable in the delivery of training
- Strong data skills: able to confidently manage training dashboards and compliance reports (Excel proficiency essential)
- Excellent communication and presentation abilities, both written and verbal
- High level of organisation and attention to detail, with strong time management
- Understanding of GDPR, confidentiality, and working in sensitive operational environments
- A proactive, supportive mindset, with a passion for growing others
Why ISS?
At ISS, people are at the heart of everything we do. We connect people and places to make the world work better – whether that’s helping hospitals run smoothly, keeping corporate campuses productive, or making sure critical public services remain operational.
As a Disability Confident Committed and inclusive employer, we value diverse voices and offer a workplace where every team member can thrive.
This is your chance to make a real impact, supporting essential teams while shaping the learning culture of a leading FM provider.
Learning & Development Lead employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Lead
✨Tip Number 1
Network with professionals in the Learning & Development field. Attend industry events or webinars to connect with others who work in similar roles. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in training delivery. Being knowledgeable about innovative training methods can set you apart from other candidates and show your commitment to continuous improvement.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led training initiatives in the past. Highlighting measurable outcomes from your previous experiences can demonstrate your effectiveness and impact in a similar role.
✨Tip Number 4
Research ISS and their approach to Learning & Development. Understanding their values and how they implement training can help you tailor your discussions during interviews, showing that you're aligned with their mission and culture.
We think you need these skills to ace Learning & Development Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning & Development roles. Focus on your achievements in training delivery, compliance monitoring, and stakeholder engagement to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people development. Mention specific examples of how you've designed and delivered training programmes that inspired personal growth and team effectiveness.
Highlight Data Skills: Since strong data skills are essential for this role, emphasise your proficiency in managing training dashboards and compliance reports. Provide examples of how you've used data to drive improvements in training outcomes.
Showcase Communication Abilities: Demonstrate your excellent communication and presentation skills in your application. Include instances where you've successfully delivered engaging training sessions or inductions, as this is crucial for the Learning & Development Lead position.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Passion for Development
Make sure to express your enthusiasm for people development during the interview. Share specific examples of how you've successfully supported colleagues in their growth and how you plan to inspire others in this role.
✨Prepare Training Material Examples
Bring along samples of training materials or courses you've created in the past. This will demonstrate your experience and creativity in designing engaging content, which is crucial for the Learning & Development Lead position.
✨Highlight Your Data Skills
Since strong data skills are essential for this role, be ready to discuss your experience with managing training dashboards and compliance reports. Mention any specific tools or software you’ve used, especially Excel, to showcase your proficiency.
✨Demonstrate Strong Communication Abilities
As communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve effectively delivered training sessions and engaged with various stakeholders in previous positions.
