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- Tasks: Lead engaging training programmes to enhance team skills and service delivery.
- Company: Join ISS, a people-focused company making a difference in facilities management.
- Benefits: Competitive salary, professional development, and the chance to shape learning culture.
- Why this job: Make a real impact on colleagues' growth and service excellence across London.
- Qualifications: Experience in training, strong communication skills, and IT proficiency.
- Other info: Dynamic role with opportunities to collaborate and influence learning culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: London / Southern Regions
Division: ISS Government Facilities Management
Are you passionate about developing people, enhancing service delivery, and helping teams thrive? ISS is seeking an experienced and engaging Learning & Development Trainer to support our Government Facilities Management division across London and the South. This is a fantastic opportunity to shape the colleague experience and drive operational excellence through impactful learning.
About the Role:
Reporting to the Regional Learning & Development Manager, you’ll lead the coordination and delivery of training programmes to frontline teams. This includes Welcome Day inductions, Placemakers workshops, PSO (PureSpace) training, supervisor development, and job-specific skills sessions. You’ll also be responsible for maintaining accurate learning records, monitoring compliance, and supporting with the Learning Management System (MyLearning).
Key Responsibilities:
- Deliver a range of in-person and virtual training programmes across multiple locations
- Champion PSO (PureSpace) training to improve cleanliness, sustainability, and user experience
- Maintain training records and manage compliance reporting for internal and client needs
- Support with training matrix development, scheduling, and tracking of uptake
- Gather feedback from learners and assess training impact
- Act as the first point of contact for MyLearning, supporting user queries and account access
- Collaborate with operational, HR, and central teams to align learning with business needs
What We’re Looking For:
- Proven experience in a training or learning & development role, ideally supporting operational or frontline teams
- Confident presenter with excellent communication and facilitation skills
- Organised and proactive, able to manage multiple training programmes simultaneously
- Strong IT skills, including use of Microsoft Office and Learning Management Systems
- Understanding of effective learning methods, compliance training, and learner engagement
- Ability to work with a wide range of stakeholders and build strong working relationships
- Experience within facilities management or a similar service-led environment is advantageous
Why Join ISS?
At ISS, people are at the heart of everything we do. This role offers a real opportunity to influence learning culture across our teams in London and the South, helping individuals grow and supporting better service outcomes for our clients. Join a company where your impact truly matters.
Learning And Development Specialist employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning And Development Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at ISS or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching ISS's values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture.
✨Tip Number 3
Practice our presentation skills! As a Learning & Development Trainer, we’ll need to demonstrate our ability to engage and educate. Record ourselves or practice with friends to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace Learning And Development Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Learning & Development Trainer role. Highlight any relevant training experience and showcase your ability to engage and develop teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about learning and development, and how you can contribute to enhancing service delivery at ISS. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a trainer, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past presentations, make sure we see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Before the interview, dive deep into the role of a Learning and Development Specialist. Familiarise yourself with the specific training programmes mentioned in the job description, like PSO (PureSpace) training and Welcome Day inductions. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Skills
Be ready to discuss your experience in training or learning and development roles. Prepare examples of how you've successfully delivered training sessions or improved learning outcomes in previous positions. Highlight your communication and facilitation skills, as these are crucial for the role.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their current training initiatives and how they measure training impact. This shows your genuine interest in the role and helps you understand their expectations better.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the company’s approach to learning culture or how they gather feedback from learners. This demonstrates your proactive attitude and eagerness to contribute to their team.
