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For Companies At a Glance
- Tasks: Be the friendly face of our high-spec office, welcoming clients and visitors with a smile.
- Company: Join ISS, a global leader in workplace management, dedicated to connecting people and places.
- Benefits: Enjoy a permanent role with opportunities for growth in a diverse and inclusive environment.
- Why this job: Make a real impact by delivering exceptional customer service in a professional setting.
- Qualifications: Bring your excellent communication skills and previous front-of-house experience to the team.
- Other info: We're committed to inclusivity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Reception Concierge
Contract: Professional & Technology Services
Location: Birmingham, B26 3RZ
Hours of work: 40
Contract Type: Permanent
This is a brand new role within a high-spec office space where you will be delivering a high quality front of house service.
As Reception Concierge, you will follow company standards on service and ensure smooth running of the day-to-day operation of the reception and common areas.
Job Description
The Reception Concierge will act as the primary interface between the internal operations of Liberty Global, VMO2 and its clients.
The successful candidate will work as part of a team providing outstanding services of the highest possible standard to all clients and visitors to the building.
Key Responsibilities
• Act as first point of contact on reception for clients and visitors, providing a professional and friendly service as well as delivering an exceptional first impression
• Demonstrate a true passion for customer service by pro-actively seeking ways to surprise and delight our clients and guests, always going above and beyond
• Provide the image and service representative of a 5-star business through smiling, professionally greeting clients and visitors, communicating clearly and effectively, taking pride in the reception area and enjoying a professional business environment
• Work as part of a team to deliver great service
• Provide a warm welcome, build friendly, professional relationships with all colleagues and clients
• Keep reception area clean, tidy and free from clutter and personal belongings in order to maintain a professional image
• Promote a professional, pro-active and positive image to the reception team at all times, act as an ambassador
• Deal with and resolve client and visitor enquiries
Professional and Personal Competencies/Qualifications
• Excellent telephone manner and interpersonal skills
• Excellent organisational ability
• Able to work on own initiative
• Working knowledge of Outlook Meeting Room booking system and email
• Smart and well groomed at all times
• Confident, lively and outgoing personality
• Approachable, friendly and cheerful
• Previous Front of House experience in a corporate role
• Ability to display a real passion for customer service and going the extra mile
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
ISS Facility Services UK | Front Desk Receptionist employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ISS Facility Services UK | Front Desk Receptionist
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a client or visitor, as this aligns perfectly with the role's emphasis on delivering exceptional service.
✨Tip Number 2
Familiarize yourself with the company culture of ISS and their commitment to diversity and inclusion. Being able to discuss how you can contribute to this environment will set you apart from other candidates.
✨Tip Number 3
Practice your telephone manner and interpersonal skills. Since you'll be the first point of contact, demonstrating a confident and friendly approach in mock scenarios can help you feel more prepared.
✨Tip Number 4
Research the Outlook Meeting Room booking system if you're not already familiar with it. Showing that you have a working knowledge of this tool will demonstrate your initiative and readiness for the role.
We think you need these skills to ace ISS Facility Services UK | Front Desk Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Desk Receptionist position. Understand the key responsibilities and required competencies, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Skills: Since this role emphasizes exceptional customer service, make sure to showcase any previous experience in similar positions. Use specific examples that demonstrate your ability to provide a warm welcome and resolve inquiries effectively.
Professional Presentation: Given the importance of a professional image in this role, ensure that your CV and cover letter are well-formatted and free of errors. Consider using a clean, professional layout that reflects the high standards expected by ISS.
Personalize Your Application: Address your cover letter to the hiring team at ISS and express your enthusiasm for the role. Mention why you are particularly interested in working for ISS and how your values align with their commitment to inclusivity and diversity.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Customer Service Passion
Make sure to express your genuine enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to delight clients or guests in previous roles.
✨Demonstrate Professionalism
Dress smartly and maintain a well-groomed appearance for the interview. This reflects the professional image expected in the role and shows that you take the opportunity seriously.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Reception Concierge, such as handling difficult inquiries or managing multiple tasks at once. Be ready to discuss how you would approach these scenarios.
✨Highlight Teamwork Skills
Since the role involves working as part of a team, be prepared to talk about your experience collaborating with others. Share examples of how you've contributed to a positive team environment in past positions.
