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- Tasks: Lead catering operations across 21 ward kitchens, serving 1,100 patients daily.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in managing catering teams and knowledge of food safety regulations.
- Other info: Dynamic environment with a focus on inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
HOST SERVICE MANAGER
Contract: Healthcare
Location: West Midlands, CV2 2DX
Hours of work: 37.5 hours per week
Contract Type: Fixed Term Contract (7 Months)
We are looking for a highly organised and proactive Host Service Manager to lead the catering operations across 21 ward kitchens, serving approximately 1,100 patients daily. This role involves managing a team of supervisors and ensuring consistent, high-quality service delivery seven days a week.
Job Description
The Service Manager will oversee the patient catering function, ensuring smooth operations across all ward kitchens. This includes managing staff, planning rotas, and ensuring compliance with food safety and health regulations. The role requires strong leadership, attention to detail, and a commitment to maintaining high standards of service and staff training.
Key Responsibilities
- Lead and manage a team of host/hostess staff across 21 ward kitchens.
- Supervise three shift supervisors per 12-hour shift.
- Ensure smooth and efficient service delivery every day of the week.
- Follow all patient menus, including eight special diet menus.
- Plan rotas and shifts to meet service demands.
- Train staff to achieve 95%+ compliance in required areas.
- Monitor and manage staff sickness and absence levels.
- Plan and deliver training sessions and toolbox talks.
- Ensure correct use of equipment and report any breakages.
Professional and Personal Competencies/Qualifications
- Proven experience in managing catering or hospitality teams.
- Knowledge and understanding of food safety and health & safety regulations.
- Excellent organisational and leadership skills.
- Ability to plan and manage rotas effectively.
- Skilled in staff training and development.
- Ability to monitor performance and maintain high service standards.
- Comfortable working in a fast-paced, patient-focused environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host Service Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and catering sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to patient care and service delivery, so you can show how your experience aligns with their mission.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service standards in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Host Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Host Service Manager role. Highlight your experience in managing catering or hospitality teams, and don’t forget to mention any relevant food safety knowledge. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your leadership skills can help us maintain high service standards. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Organisational Skills: As a Host Service Manager, organisation is key. In your application, give examples of how you've successfully planned rotas or managed teams in the past. This will show us that you’re ready to take on the challenge of overseeing 21 ward kitchens!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety and health regulations. Being able to discuss these confidently will show that you're serious about maintaining high standards in catering operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in training staff and ensuring compliance, as this role requires strong leadership and a commitment to service excellence.
✨Plan for the Unexpected
Think about how you would handle staffing issues or unexpected challenges in a fast-paced environment. Being able to demonstrate your problem-solving skills will impress the interviewers and show that you're proactive.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if the company aligns with your values, especially regarding inclusivity and diversity.
