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- Tasks: Lead catering operations across 21 ward kitchens, serving 1,100 patients daily.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities, inclusive culture, and commitment to personal development.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in managing catering teams and knowledge of food safety regulations.
- Other info: Dynamic environment with a focus on inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
HOST SERVICE MANAGER
Contract: Healthcare
Location: West Midlands, CV2 2DX
Hours of work: 37.5 hours per week
Contract Type: Fixed Term Contract (7 Months)
We are looking for a highly organised and proactive Host Service Manager to lead the catering operations across 21 ward kitchens, serving approximately 1,100 patients daily. This role involves managing a team of supervisors and ensuring consistent, high-quality service delivery seven days a week.
Job Description
The Service Manager will oversee the patient catering function, ensuring smooth operations across all ward kitchens. This includes managing staff, planning rotas, and ensuring compliance with food safety and health regulations. The role requires strong leadership, attention to detail, and a commitment to maintaining high standards of service and staff training.
Key Responsibilities
- Lead and manage a team of host/hostess staff across 21 ward kitchens.
- Supervise three shift supervisors per 12-hour shift.
- Ensure smooth and efficient service delivery every day of the week.
- Follow all patient menus, including eight special diet menus.
- Plan rotas and shifts to meet service demands.
- Train staff to achieve 95%+ compliance in required areas.
- Monitor and manage staff sickness and absence levels.
- Plan and deliver training sessions and toolbox talks.
- Ensure correct use of equipment and report any breakages.
Professional and Personal Competencies/Qualifications
- Proven experience in managing catering or hospitality teams.
- Knowledge and understanding of food safety and health & safety regulations.
- Excellent organisational and leadership skills.
- Ability to plan and manage rotas effectively.
- Skilled in staff training and development.
- Ability to monitor performance and maintain high service standards.
- Comfortable working in a fast-paced, patient-focused environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host Service Manager employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and catering sectors. Attend industry events or join online forums where you can connect with potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to patient care and service delivery. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed teams or improved service delivery. Be ready to share these stories during interviews to demonstrate your capability as a Host Service Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make things happen!
We think you need these skills to ace Host Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Host Service Manager role. Highlight your leadership experience and any relevant catering or hospitality management roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for managing catering operations across multiple ward kitchens.
Showcase Your Organisational Skills: Since this role requires excellent organisational abilities, be sure to mention specific examples of how you've successfully managed teams, planned rotas, or ensured compliance with health regulations in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves and helps us get to know you better!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Make sure you brush up on your knowledge of food safety and health regulations. Being able to discuss these confidently will show that you're serious about maintaining high standards in catering operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in training staff and ensuring compliance, as this role requires strong leadership and a commitment to service excellence.
✨Plan for the Unexpected
Think about how you would handle staffing issues or unexpected challenges in a fast-paced environment. Being ready with solutions will demonstrate your proactive approach and organisational skills.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture at ISS. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
