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For Companies At a Glance
- Tasks: Be the friendly face of our community, welcoming visitors and ensuring smooth operations.
- Company: Join ISS, a global leader in workplace management, dedicated to connecting people and places.
- Benefits: Enjoy a permanent role with flexible hours and opportunities for personal growth.
- Why this job: Make a real impact by fostering community connections and supporting entrepreneurship.
- Qualifications: Ideal candidates are social butterflies with experience in similar roles and strong organizational skills.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Host/Hostess
Location: London
Hours of work: 40 Hours across 3 Shift Patterns Monday to Friday
Contract Type: Permanent
As a Community Associate, you will be the primary point of contact and the welcoming face of our client, ensuring a consistently positive experience for all members.
Your role will be pivotal in creating a collaborative community environment, fostering relationships, and supporting the growth of our client-provided services.
Job Description
As Community Associate, you will work Monday to Friday with varying hours to accommodate our events schedule, ensuring that the building is fully operational and that processes run smoothly.
Additionally, you'll drive the promotion of service offerings and take direction from the management team to support the community's needs.
In this role, you'll be the first and last point of contact for all visitors, embodying the friendly and professional atmosphere that defines our client's values. Your efforts will help build a vibrant, connected community where members feel welcomed, supported, and inspired.
Key Responsibilities
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of our client provided service offerings
Take direction from the team to support the Community as necessary
Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails encourage visitor NPS completion
Professional and Personal Competencies/Qualifications
A social butterfly and a self-starter who can motivate themselves
Have previous experience in a similar role/co-working environment
Highly independent and can manage projects for timely delivery
Have exceptional organisational and multitasking skills with great attention to detail
Have demonstrated professionalism, accountability, self-awareness, and high social intelligence in previous roles
Are passionate about entrepreneurship and community building
Possess basic computer skills: Microsoft Office
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Host/Hostess employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/Hostess
✨Tip Number 1
Make sure to showcase your social skills during the interview. As a Host/Hostess, being a 'social butterfly' is key, so be prepared to share examples of how you've built relationships in previous roles.
✨Tip Number 2
Familiarize yourself with community-building strategies. Since this role emphasizes creating a collaborative environment, think about how you can contribute to fostering connections among members.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you manage multiple tasks effectively. This will show that you can handle the dynamic nature of the role and keep processes running smoothly.
✨Tip Number 4
Express your passion for entrepreneurship and community support. Highlight any relevant experiences or initiatives you've been involved in that align with the values of ISS and the role of Community Associate.
We think you need these skills to ace Host/Hostess
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Host/Hostess position. Understand the key responsibilities and competencies required, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in similar roles or co-working environments. Showcase your ability to create a welcoming atmosphere and your skills in community building.
Showcase Your Skills: Demonstrate your exceptional organizational and multitasking skills in your application. Provide specific examples of how you've managed projects or events successfully in the past.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your passion for entrepreneurship and community building. This personal touch can make your application stand out.
How to prepare for a job interview at ISS Facility Services UK
✨Show Your Social Skills
As a Host/Hostess, being a social butterfly is key. During the interview, demonstrate your ability to engage with people and build relationships. Share examples of how you've created a welcoming environment in previous roles.
✨Highlight Your Organizational Skills
The role requires exceptional organizational and multitasking abilities. Be prepared to discuss how you manage multiple tasks efficiently and ensure smooth operations, especially during busy times.
✨Emphasize Your Community Building Experience
Talk about any past experiences where you fostered a sense of community or collaboration. This could include organizing events or initiatives that brought people together, showcasing your passion for community building.
✨Demonstrate Professionalism and Accountability
Professionalism is crucial in this role. Be ready to provide examples of how you've shown accountability and self-awareness in your previous positions, as well as how you handle feedback and direction from management.
