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- Tasks: Provide top-notch HR admin support and enhance employee experiences.
- Company: Join ISS, a leading workplace management company that values people.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Make a real difference in people's work lives while building strong relationships.
- Qualifications: Passion for customer service, strong communication skills, and attention to detail.
- Other info: Diverse and inclusive workplace with a commitment to professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a People Services Administrator to join our People & Culture team, delivering first-class HR administration that enhances the employee experience. This role maintains high and visible contact with stakeholders, enabling clear communication and representing the function through exemplary customer service. You will complete work efficiently and accurately, ensuring all activity aligns with internal governance and statutory requirements.
The role will also support our P&C helpdesk, acting as a central point of contact and redirecting queries to the relevant teams. Where appropriate, you will provide information directly (e.g., apprenticeship details) and support teams managing their own internal queries.
Key Responsibilities- Provide administrative support across the UK&I People & Culture remit, including preparing and issuing employee contracts and letters.
- Support people change processes and offboarding, contributing to projects and assignments as required.
- Deliver exceptional customer service through clear, professional communication with employees and managers.
- Manage key lifecycle administration, including pre-boarding, contract amendments, offboarding documentation, and maintaining accurate employee files.
- Respond to enquiries via shared mailboxes and provide helpdesk support, ensuring timely resolution or redirection.
- Work with Payroll, Vetting and internal teams to meet processing deadlines, ensure compliance, and maintain complete document bundles.
- Gather data for Data Subject Access Requests and uphold GDPR and compliance standards across all work.
- Update People & Culture systems with employee information and ensure documentation and records meet compliance controls.
- Passion for delivering first-class, professional customer service.
- Excellent written and verbal communication.
- Strong attention to detail and high accuracy.
- IT proficiency (Excel, PowerPoint) and confidence working with data; proficient touch typing.
- Ability to organise and prioritise workload to meet deadlines.
- Flexible and adaptable approach to supporting the team.
- Awareness of GDPR and Data Subject Access Requests.
- Ability to build and maintain strong working relationships with internal stakeholders.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
People Services Administrator in Horwich employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Administrator in Horwich
✨Tip Number 1
Network like a pro! Reach out to current employees at ISS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for delivering first-class customer service aligns with ISS's mission. We love candidates who resonate with our ethos!
✨Tip Number 3
Practice your communication skills! Since this role involves clear and professional communication, consider doing mock interviews with friends or family. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace People Services Administrator in Horwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Services Administrator role. Highlight your relevant experience in HR administration and customer service, showing us why you're the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of communication with stakeholders, we want to see your excellent written skills shine through. Use clear and professional language in your application to demonstrate your ability to convey information effectively.
Attention to Detail is Key: We love candidates who pay attention to detail! Ensure your application is free from typos and errors, and that all information is accurate. This reflects your ability to maintain high standards in your work, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows your enthusiasm for joining our People & Culture team!
How to prepare for a job interview at ISS Facility Services UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a People Services Administrator inside out. Familiarise yourself with HR administration tasks, customer service expectations, and compliance standards like GDPR. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've delivered exceptional customer service in the past. This will demonstrate your ability to represent the function effectively and maintain strong working relationships.
✨Be Detail-Oriented
Attention to detail is crucial for this role. During the interview, highlight your experience with managing documentation and ensuring accuracy in administrative tasks. You might even want to mention specific tools or methods you use to stay organised and meet deadlines.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about how the People & Culture team collaborates or what challenges they currently face.